Operating Policies & Procedures
Policy Development
Policy Development
Policy:
It is CANM’s policy to follow a consistent process for development, approval, and implementation of the Practice’s policies and procedures.
Procedures:
- A standard policy and procedure format will be used.
- Policy Categories (subject to change with future growth of the organization)
Policy Development 100 Series Personnel 150 Series Appointment Scheduling 200 Series Registration 250 Series Medical Records 300 Series Clinical 350 Series Billing: Charge Entry & Claim Submission 400 Series Billing: Payment Posting & Denials 450 Series Billing: Follow-up & Collection 500 Series Information Systems 550 Series Patient Communication 600 Series Purchasing 650 Series Financial Management 700 Series HIPAA 750 Series - Each policy will be initiated and reviewed by a cross-functional team. This team will consist of staff and management as appropriate from throughout the organization.
- Final policies will be approved by the Compliance Committee.
- After approval, employees will be notified of any new policies and/or any revisions to existing policies. Policies and procedures will be maintained on the CANM employee only Web site (https://canm.com/canmteam).
References: Policy #778
POLICY DESCRIPTION: Policy Development
POLICY #: 100
APPROVED: April 19, 2000
REVISION DATE: Feb. 1, 2001
March 19, 2003
August 9, 2006
March 9, 2010
September 8, 2016
August 17, 2021
EFFECTIVE DATE: June 1, 2000
Policy Maintenance
Policy:
It is CANM’s policy to follow a consistent process for review and implementation of the Practice’s policies and procedures.
Procedures:
- Each policy will be reviewed by a cross-functional team. This team will consist of staff and management as appropriate from throughout the organization.
- Any new policies written and any policy revisions will be presented to the Compliance Committee for approval.
- After approval, employees will be notified of any new policies and/or any revisions to existing policies. Policies and procedures will be maintained on the CANM employee only Web site (https://canm.com/canmteam).
- Each policy will be reviewed annually if it has not been revised within that time frame.
POLICY DESCRIPTION: Policy Maintenance
POLICY #: 102
APPROVED: April 19, 2000
REVISION DATE: June 13, 2001
August 9, 2006
December 3, 2008
September 8, 2016
August 17, 2021
EFFECTIVE DATE: June 1, 2000
Personnel
Anti-Harassment/Non-Discrimination
Policy:
CANM does not tolerate harassment of or discrimination against any of its employees by other employees or non-employees.
Procedures:
For the purpose of this policy, the term “harassment” includes, without limitation, verbal harassment (epithets, derogatory statements, slurs), physical harassment (assault, physical interference with normal work or involvement), visual harassment (posters, cartoons, drawings), and innuendo.
Sexual harassment includes sexual advances, requests for sexual favors, unwelcome or offensive touching and other verbal, graphic, or physical conduct of a sexual nature that impacts the workplace where:
- submission to such conduct is made explicitly or implicitly a term or condition of any individual’s employment; or
- submission to or rejection of such conduct by an individual is used as a basis for employment decisions affecting an employee; or
- such conduct is pervasive, intimidating, and hostile and has the purpose or effect of unreasonably interfering with an employee’s work performance or creating a hostile working environment.
Following is a list of examples that may, under the above circumstances, constitute sexual harassment:
- unwanted sexual advances, verbal or otherwise;
- offering employment benefits in exchange for sexual favors;
- making or threatening reprisals after a negative response to sexual advances
- visual conduct such as learing, making sexual gestures, displaying sexually suggestive objects, pictures, cartoons, or posters
- verbal abuse of a sexual nature, such as offensive remarks, jokes, graphic verbal commentaries about an individual’s body, sexually degrading words used to describe an individual, and suggestive or obscene letters, notes, or invitations; and
- physical conduct such as touching, assaulting, impeding, or blocking movement.
All reports will be investigated immediately and thoroughly. Complaints and actions taken to resolve complaints will be handled as confidentially as possible. Appropriate actions will be taken to stop and remedy such conduct, including interim measures during a period of investigation.
Retaliating or discriminating against an employee who reports a suspected incident of harassment or who cooperates in an investigation is prohibited. Employees who violate this policy or retaliate against an employee in any way will be subject to disciplinary action, up to and including termination.
POLICY DESCRIPTION: Anti-Harassment/Non-Discrimination
POLICY #: 184
APPROVED: February 28, 2001
REVISION DATE:September 8, 2016
December 12, 2023
EFFECTIVE DATE: February 28, 2001
Applicant Process
Policy:
CANM’s policy is to employ individuals who are best qualified to serve the needs of the medical practice.
Procedures:
- Applicants for positions will submit an Employment Application and/or a resume. Applications and resumes will be reviewed to determine qualifications of selected individuals before interviews are scheduled. Every selected applicant will complete an Employment Application.
- Selection is based on:
a) The applicant’s ability to meet the requirements of the position for which he/she is applying.
b) Results of employment interview.
c) Reference checks.
CANM will not knowingly employ an individual who has been convicted of a criminal offense related to health care.
CANM’s policy is not to discriminate against any applicant because of race, color, sex, national origin, religion, age, equal pay, disability or genetic information, or any other classification protected by federal or state laws, provided they meet the qualifications and can perform the essential functions of the position for which they are applying. The Labor Law poster is posted in the workplace and on the CANM Employee website for reference.
POLICY DESCRIPTION: Applicant Process
POLICY #: 152
APPROVED: April 19, 2000
REVISION DATE: January 1, 2008
July 8, 2008
November 17, 2009
August 6, 2013
September 8, 2016
September 16, 2021
EFFECTIVE DATE: June 1, 2000
Bereavement Leave
This policy was originally approved April, 2000, as part of Policy #170 – Leaves. Effective January 1, 2008 a PTO policy was implemented, and the Leave policy was made inactive, with individual components of the Leave policy either being included in the PTO policy or assigned a separate policy number (FMLA, bereavement, jury duty, and military leave).
Policy:
It is CANM’s policy to award appropriate time off for bereavement leave.
Procedures:
1. The employee may be granted leave with pay for up to three (3) assigned workdays for parents, siblings, spouse, child(ren), and up to two (2) assigned workdays for mother-in-law, father-in-law, and grandparents of employee or spouse.
2. Bereavement leave will not be granted during periods of time off without pay such as personal leave without pay, medical leave without pay, layoffs, or other periods of time off without pay.
3. If travel out of town is required, the amount of time to be paid will be at the discretion of the Executive Director and will be dependent upon the amount of travel required.
4. The amount of time paid will be based on the scheduled hours in the assigned workdays for which the employee is absent.
POLICY DESCRIPTION: Bereavement Leave
POLICY #: 197
APPROVED: April 19, 2000
REVISION DATE: January 1, 2008
EFFECTIVE DATE: June 1, 2000
Confidentiality
Policy:
All CANM workforce members have a responsibility to safeguard medical and business information. All workforce members are expected to keep all information in the strictest of confidence.
Procedures:
The patient has the right within the law to personal and informational privacy. The provider and patient relationship is a very personal one and is strictly confidential. No workforce member should read medical records for personal reasons. No workforce member is to discuss patients’ medical conditions with other individuals when the discussion is not in the line of assigned duties.
Records will be secured and education on patient confidentiality will be given to each workforce member. Upon employment, all workforce members will sign a confidentiality statement. Each workforce member is reminded annually regarding his/her responsibility toward patient confidentiality.
Patient information that is stored in an electronic medium is password protected. Each workforce member receives training and an access code. Workforce member access is permitted based on the workforce member ’s job responsibilities and need to know.
Discussions of illness, reason of visit, etc. should only occur when using reasonable precautions and appropriate safeguards to protect the patient’s privacy and minimize the chance of incidental disclosures.
Information that may contain any protected health information should be discarded by shredding.
It is the absolute responsibility of each workforce member to safeguard medical and business information. Violation could mean discipline up to and including discharge.
Policies (and HIPAA laws) regarding patient privacy and protected health information extend to activities on social networking sites.
References: CANM Policy #773, CANM Policy #785
EMPLOYEE
ConfidentialityAgreement10_2022Final
ConfidentialityAgreement10_2022Final
NON EMPLOYEE
ConfidentialityAgreementNonEmployeePersonnel2022
ConfidentialityAgreementNonEmployeePersonnel2022
POLICY DESCRIPTION: Confidentiality
POLICY #: 150
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
March 19, 2003
July 22, 2004
March 2, 2005
July 8, 2008
October 12, 2011
April 10, 2012
February 13, 2020
October 11, 2022
EFFECTIVE DATE: June 1, 2000
Computer Network and Internet Access
Policy:
The computer network and Internet are provided to employees to assist in the performance of their jobs. These are to be used for legitimate business purposes.
Procedures:
Refer to the Cardiology Associates of North MS, P.A. Computer Network and Internet Access policy & procedure regarding Computer Network and Internet Access Policy.
All employees will sign an agreement acknowledging their understanding of this policy. This includes waiver of privacy rights and frivolous use.
Reference: CANM Policy #791
POLICY DESCRIPTION: Computer Network and Internet Access
POLICY #: 182
APPROVED: April 19, 2000
REVISION DATE: March 2, 2005
July 8, 2008
EFFECTIVE DATE: June 1, 2000
Cardiology Associates of North MS, P.A. Computer Network and Internet Access Policy
Disclaimer
The Internet is a worldwide network of computers that contains millions of pages of information. Users are cautioned that many of these pages include offensive, sexually explicit, and inappropriate material. In general, it is difficult to avoid at least some contact with this material while using the Internet. Even innocuous search requests may lead to sites with highly offensive content. Additionally, having an e-mail address on the Internet may lead to receipt of unsolicited e-mail containing offensive content. Users accessing the Internet do so at their own risk and Cardiology Associates of North MS, P.A. is not responsible for material viewed or downloaded by users from the Internet. To minimize these risks, your use of the Internet at Cardiology Associates of North MS, P.A. is governed by the following policy:
Permitted Use of Internet and Company Computer Network
The computer network is the property of Cardiology Associates of North MS, P.A. (“Company”) and North Mississippi Health Services and is to be used for legitimate business purposes. Users are provided access to the computer network to assist them in the performance of their jobs. Additionally, certain employees (“Users”) may also be provided with access to the Internet through the computer network. All Users have a responsibility to use Company’s computer resources and the Internet in a professional, lawful and ethical manner. Limitations are developed to protect the integrity of the information systems and ensure networking resources are accessible and secure. Abuse of the computer network or the Internet may result in disciplinary action, including possible termination, and civil and/or criminal liability.
Computer Network Use Limitations
Prohibited Activities. Without prior written permission from Company, the Company’s computer network may not be used to disseminate, view or store commercial or personal advertisements, solicitations, promotions, destructive code (e.g. viruses, Trojan horse programs, etc.) or any other unauthorized materials. Occasional limited appropriate personal use of the computer is permitted if such use does not a) interfere with the user’s or any other employee’s job performance; b) have an undue effect on the computer or company network’s performance; c) or violate any other policies, provisions, guidelines or standards for this agreement or any other of the Company. Further, at all times users are responsible for the professional, ethical and lawful use of the computer system. Personal use of the computer is a privilege that may be revoked at any time.
Illegal Copying. Users may not illegally copy material protected under copyright law or make that material available to others for copying. You are responsible for complying with copyright law and applicable licenses that may apply to software, files, graphics, documents, messages, and other material you wish to download or copy. You may not agree to a license or download any material for which a registration fee is charged without first obtaining the express written permission of the company.
Communication of Trade Secrets. Unless expressly authorized to do so, User is prohibited from sending, transmitting, or otherwise distributing proprietary information, data, trade secrets or other confidential information belonging to Company. Unauthorized dissemination of such material may result in severe disciplinary action as well as substantial civil and criminal penalties under state and federal Economic Espionage laws.
Duty Not to Waste or Damage Computer Resources
Accessing the Internet. To ensure security and avoid the spread of viruses, Users accessing the Internet through a computer attached to Company’s network must do so through an approved Internet firewall or other security device. Bypassing Company’s computer network security by accessing the Internet directly by modem or other means is strictly prohibited unless the computer you are using is not connected to the Company’s network.
Frivolous Use. Computer resources are not unlimited. Network bandwidth and storage capacities have finite limits, and all Users connected to the network have a responsibility to conserve these resources. Users should not create unnecessary loads on network traffic associated with non-business related uses of the Internet. As such, the User must not deliberately perform acts that waste computer resources or unfairly monopolize resources to the exclusion of others. These acts include, but are not limited to, sending mass mailings or chain letters, spending excessive amounts of time on the Internet, playing games, engaging in online chat groups, uploading or downloading large files, accessing streaming audio and/or video files, or accessing social media sites.
Virus detection. Files obtained from sources outside the company, including electronic storage devices, files downloaded from the Internet, listservs, or other online services; files attached to e-mail, and files provided by customers or vendors, may contain dangerous computer viruses that may damage the company’s computer network. Users should exercise caution when using electronic storage devices from non-Company sources; Company-approved virus checking software is available. If you suspect that a virus has been introduced into the Company’s network, notify Company immediately.
Phishing. All users are encouraged to use caution when opening emails which are unexpected. Links and attachments can contain malware which can and will destroy the companies’ computers or network. This type of attack is called Phishing. Phishing is a scam by which an internet user is duped (as by a deceptive email message) into revealing personal or confidential company information or to download malware to launch a cyber-attack. The goal is to trick the email recipients into believing that the message is something they want or need – a request from their bank, for instance, or a note from someone in their company – and to click a link or download an attachment.
No Expectation of Privacy
Employees are given computers and Internet access to assist them in the performance of their jobs. Employees should have no expectation of privacy in anything they create, store, send or receive using the company’s computer equipment. The computer network is the property of the Company and may be used only for Company purposes.
Waiver of privacy rights. User expressly waives any right of privacy in anything they create, store, send or receive using the company’s computer equipment or Internet access. User consents to allow company personnel access to and review of all materials created, stored, sent or received by User through any Company network or Internet connection.
Monitoring of computer and Internet usage. The Company has the right to monitor and log any and all aspects of its Computer system including, but not limited to, monitoring Internet sites visited by Users, monitoring chat and newsgroups listservs, monitoring file downloads, and all communications sent and received by users.
Blocking sites with inappropriate content. The Company has the right to utilize software that makes it possible to identify and block access to Internet sites containing sexually explicit or other material deemed inappropriate in the workplace.
Acknowledgment of Understanding
I have read and agree to comply with the terms of this policy governing the use of Cardiology Associates of North Ms, P.A.’s computer network. I understand that violation of this policy may result in disciplinary action, including possible termination and civil and criminal penalties.
______________________________________________________________________________
Signature Date______________________________________________________________________________
Printed Name______________________________________________________________________________
Disaster Planning/Emergency Preparedness
Policy:
CANM will make every effort to be prepared in the event of a disaster situation in order to respond as effectively as possible to emergencies.
Procedures:
Fortunately, catastrophes of high magnitude are rare, but disaster can strike in many ways. Natural disasters can include, but are not limited to, earthquakes, floods, hurricanes, tornadoes and winter storms. Other disasters such as power outages, sprinkler discharges, fuel or water supply failures, chemical spills, vandalism, bomb threats, and others should also be considered. Although every detail of a disaster cannot be anticipated, the response efforts of any type disaster will follow a designated chain of command.
Emergency Communication: Cell phones are excellent forms of communication in the event of a disaster. Employees should remain as calm as possible until outside lines can be established. Also, in a large-scale disaster, employees may listen to local radio or television if available. Local authorities will provide the most appropriate advice for the particular situation.
CANM will have an “emergency” line for reporting emergencies at Gloster Creek Village (e.g., fire, violent behavior/threats, lock down). Emergencies may be reported by pressing the designated “Emergency” button or calling *50 7000 on the nearest telephone. The employee pressing the “Emergency” button will announce the nature of the emergency and the location. This will broadcast the emergency through the telephone speaker to the designated group (i.e., safety coordinator, management, and switchboard). The switchboard will call 911 and notify the CEO. In regional clinics, employees would call 911 immediately when warranted and notify the CEO.
Severe Weather: If severe weather is anticipated in an area, the National Weather Service issues watches and warnings, which are relayed via television (Weather Channel and local stations) and cell phone (National Oceanic and Atmospheric Administration – NOAA and local stations). If there is a chance of severe weather, the situation will be monitored and action initiated by the safety coordinator and management.
Broadcasts are intended for a wide area and may not be inclusive of our location (i.e., warning may be for an entire county with further details specifying the section within the county, such as southeast, northern section, etc.). There would be no need to take action if the warning is not for our location specifically (i.e., headed in our direction).
Should there be a tornado warning (tornado has been sighted or indicated by weather radar) for our specific area, patients and employees should move to designated areas of safety away from windows, doors, and outside walls. Should adequate warning be provided and time be permitted, action at Gloster Creek Village would include moving patients from the lobby into interior hallways. For example, patients would be moved into the hallways between Pods A & B and Pods C & D as well as the treadmill room, kitchen and lab. Staff in a regional office should move patients to the interior of the building. Also, employees not directed to assist with moving patients are encouraged to move to designated areas of safety (as above) away from outside walls, doors, and windows. Employees should refer their questions/concerns to their manager.
At Gloster Creek Village, as well as regional offices, the decision to stop clinic operations would be made by the CEO, physician(s) and management as appropriate.
Once the “all-clear” is obtained, patients will be moved back to their original location.
Fire (Code Red): At Gloster Creek Village CANM an employee should immediately report the discovery of a fire by pressing the “Emergency” button (*50 7000) on the nearest telephone, announcing the nature of the emergency (code red) and location. This will broadcast the code red through speaker telephone to the designated group (switchboard, safety coordinator, and management). The switchboard will call 911 and the CEO. At regional CANM clinics, employees should call 911 immediately and notify the safety coordinator and CEO. Any employees or patients in the immediate vicinity should be evacuated from the building. Employees should only fight the fire if the fire is small and well-contained within its area of origin, the proper fire extinguisher is available and in good working order, and the employees can safely do so. If employees are unsure of the ability to fight the fire or feel they are in immediate danger, they should evacuate the area immediately. The local Fire Department should always be notified and asked to inspect the building no matter how minor the fire.
Violent Behavior / Threats (Code words: Dr. Brown):
An Emergency Response may also be necessary if a CANM employee or patient feels threatened, in any way. In the event that such a situation arises at Gloster Creek Village the appropriate person will push the “Emergency” button (*50 7000) on the nearest telephone, announcing the nature of the emergency (Dr. Brown is here) and location. This will broadcast the “Dr. Brown is here” through speaker telephone to the designated group (switchboard, safety coordinator, and management). The switchboard will call 911 (if warranted) and the CEO and inform them of the emergency. At the regional clinics, the appropriate person should call 911 (if warranted) and notify the CEO.
Lock down: In the event of an emergency which threatens the safety of patients and employees, a lock down procedure may be required. This would be a situation where evacuating the building would not be appropriate. This might include violence in the area, dangerous intruder in the area, or hazardous situation such as a chemical spill, all of which would make it dangerous to be outside. There could also be times when the notification to activate a lock down is initially received from local officials. In this event, the ”emergency” button (*50 7000) would be pressed by safety coordinator or management, announcing the nature of the emergency (lock down). This would broadcast the “lock down” to the designated group (switchboard, safety coordinator, and management). Action would include locking all exterior doors to secure the building and communicating with employees in the affected area(s). Most exterior doors require employee to enter a code for entrance into the building. When lock down is cleared, the “all clear” notification will be given by using the “emergency” button.
Employee and Patient Tracking: In the case of evacuation, appropriate staff in the areas involved should obtain patient lists for use in identification of patients that have not checked out of the clinic. Patients will be assisted in evacuating the clinic or moving to a safer place within the clinic when needed.
Power Outage: The information management system server has battery backup. Some PCs in the exam rooms and physicians’ work areas have battery backup; the areas that do not have backups do have surge strips. There is backup for each imaging modality. Battery backup is for a brief power outage; therefore, minimal use of equipment should be used during this time.
Information Management Systems: Data recovery processes will be implemented to make electronic protected health information available in a timely manner. This will include restoring the loss of data due to an emergency or disaster. Assistance from North Mississippi Health Services (“NMHS”) will be obtained for network computer system issues.
Disaster Recovery Efforts: In the unfortunate event that a disaster strikes, any disaster recovery efforts will be coordinated by the CEO with assistance from the Board, management and safety coordinator. Command centers provide sites for accountability and decision making. The command centers are the Rivers P. Wall, III. M.D. Board Room for the Gloster Creek Village location and the Clinic Pods at the regional locations. The command center for the East Tower is the CEO’s office. If these locations are unavailable due to damage from disaster, then our initial outside command centers will be located in the north parking lot at Gloster Creek Village and the parking lots adjacent to employee entrances for the regional locations. Employees are to report to these areas for assignments and accounting of personnel and patients. A current listing of all employees and vendors should be maintained and available.
Safety: The first priority in any disaster is human safety. Our goal is to minimize injuries or casualties related to internal emergencies resulting from any form of disaster. Employees may contact the safety coordinator or management for any safety related issues. Employees receive annual training on safety issues.
References: CANM Policy #787
POLICY DESCRIPTION: Disaster Planning/Emergency Preparedness
POLICY #: 194
APPROVED: March 2, 2005
REVISION DATE: October 11, 2005
December 3, 2008
November 17, 2009
May 11, 2011
May 8, 2014
October 13, 2016
May 3, 2017
November 6, 2018
July 12, 2022
August 16, 2023
EFFECTIVE DATE: April 20, 2005
Drug/Alcohol/Tobacco Policy
Policy:
CANM is committed to a drug-free, alcohol-free, and tobacco-free environment.
Procedures:
All employees are prohibited from manufacturing, distributing, dispensing, possessing, or using illegal drugs or other unauthorized or mind-altering or intoxicating substances while on Company property (including, but not limited to, parking areas and grounds). Included within this prohibition are lawful controlled substances that have been illegally or improperly obtained. Employees are also prohibited from having any such illegal or unauthorized controlled substances in their systems while at work and from having excessive amounts of otherwise lawful controlled substances in their systems while at work. Employees may receive drug testing if suspicion occurs.
All employees are prohibited from distributing, dispensing, possessing, using or being impaired or intoxicated by alcohol while at work. An employee is presumed to be impaired or intoxicated if a blood test or other scientifically acceptable testing procedure shows that the employee has a level of at least 0.05% blood alcohol in his or her system at the time of testing.
The proper use of medication prescribed by a physician is not prohibited. CANM does prohibit the misuse of prescribed medication. An employee using drugs at the direction of a physician is required to notify his or her supervisor if these drugs may affect his or her job performance, such as by causing dizziness or drowsiness.
In order to preserve the health of employees and patients, CANM will maintain a tobacco-free facility.
Employees who disregard the drug/alcohol/tobacco policy will be subject to disciplinary action, up to and including termination.
POLICY DESCRIPTION: Drug/Alcohol/Tobacco Policy
POLICY #: 186
APPROVED: February 28, 2001
REVISION DATE:
December 3, 2008
January 1, 2009
December 12, 2023
EFFECTIVE DATE: February 28, 2001
Family and Medical Leave (FMLA)
This policy was originally approved April, 2000, as part of Policy #170 – Leaves. Effective January 1, 2008 a PTO policy was implemented, and the Leave policy was made inactive, with individual components of the Leave policy either being included in the PTO policy or assigned a separate policy number (FMLA, bereavement, jury duty, and military leave).
Policy:
It is CANM’s policy to award appropriate time off for certain family and medical reasons consistent with the Family and Medical Leave Act (FMLA).
Procedures:
Leave of absence (up to 12 weeks per calendar year) will be granted to eligible employees to provide time off for certain family and medical reasons within the guidelines consistent with the Family and Medical Leave Act for the following reasons:
- The birth of a child or placement of a child for adoption or foster care;
- To bond with a child (leave must be taken within 1 year of the child’s birth or placement);
- To care for the employee’s spouse, child, or parent who has a qualifying serious health condition;
- For the employee’s own qualifying serious health condition that makes the employee unable to perform the employee’s job;
- For qualifying exigencies related to the foreign deployment of a military member who is the employee’s spouse, child, or parent.
Employees are eligible to take a Family and Medical Leave of Absence if they have completed twelve (12) months of employment and if they have worked 1,250 hours during the previous twelve (12) month period. You must work in an office or work-site where 50 or more employees are employed within 75 miles of that office or worksite.
Management will make every effort to grant a leave of absence request when it is properly justified and in the best interest of the employee and the Practice.
Earned leave must be taken first; the remaining portion of the leave is unpaid. Earned leave runs concurrently with FMLA.
Employees on approved leave without pay do not accrue benefits during the leave.
Upon return from family and medical leave, you will be returned to the position you held immediately prior to the leave, if the position is vacant. Certain exceptions exist for key employees, as defined by law. If the position is not vacant, you will be placed in an equivalent employment position with equivalent pay, benefits, and other terms and conditions of employment.
The law provides that an employee on leave has no greater rights than the employee would have had if the employee had continued to work. Therefore, you may be affected by a layoff, termination or other job change if the action would have occurred had you remained actively at work.
CANM will maintain your group health plan coverage and certain other employment benefits during your FMLA leave on the same terms as if you had continued to work, if these benefits were provided to you before the leave was taken. You will be required to pay your regular portion of premiums. Failure to make timely payments could result in termination of your benefits during your FMLA leave.
Generally, an application for leave must be completed for all leave taken under this policy. A nonemergency leave should generally be requested from Human Resources at least 30 days, or as soon as practical, in advance of the date the leave is expected to begin. In cases of emergency, you (or your representative, if you are incapacitated) should give verbal notice as soon as possible, and the application form should be completed as soon as practical. Failure to provide adequate notice may, in the case of foreseeable leave, result in delay or denial of leave. It is your responsibility to notify your manager and Human Resources of absences that may be covered by FMLA.
You must provide sufficient information regarding the reason for an absence for the Company to know that protection may exist under this policy. Failure to provide this information will result in delay or forfeiture of rights under this policy. This means the absence may then be counted against your record for purposes of discipline for attendance or similar matters.
An employee who fraudulently obtains Family and Medical Leave from CANM is not protected by the FMLA’s job restoration or maintenance of health benefits provisions. In addition, CANM will take all available appropriate disciplinary action against such employee due to such fraud.
More information can be found on the U.S. Department of Labor poster in the section titled Employees Rights and Responsibilities Under The Family and Medical Leave Act.
POLICY DESCRIPTION: FMLA
POLICY #: 196
APPROVED: April 19, 2000
REVISION DATE: January 1, 2008
March 5, 2008
November 17, 2009
November 9, 2010
April 9, 2013
August 5, 2014
September 8, 2016
October 11, 2022
August 16, 2023
EFFECTIVE DATE: June 1, 2000
Insurance Benefits
Policy:
All full-time employees are eligible for insurance benefits.
Procedures:
Group Health Insurance Plan:
Medical insurance with Blue Cross Blue Shield of Mississippi is made available to all full-time employees. Employees will pay $75 per month for individual health insurance (beginning January 1, 2019). The employee has the option to cover other family members if so desired, but the employee must pay the additional amount of premium required through a payroll deduction plan. New employees have 30 days from hire date to elect coverage. CANM’s annual open enrollment is December 1st through 31st. Any changes to coverage may be made at this time. A qualifying event is required to receive coverage outside of these dates.
New enrollments are in effect on the first of the month following application for coverage. In the event of additions due to marriage, births, or adoptions, the addition must be reported to Human Resources within 20 days of the event. (The insurance company must receive notification within 30 days.)
Dental Insurance:
Dental coverage is available through Lincoln Financial Group. The employee’s dental insurance is paid by the company. Premiums for family coverage are the employee’s responsibility, and premiums are payroll deducted. CANM’s annual open enrollment is December 1st through 31st. Any changes to coverage may be made at this time. A qualifying event is required to receive coverage outside of these dates.
Vision Insurance:
Vision coverage is available through Lincoln Financial Group. The employee’s vision insurance is paid by the company. Premiums for family coverage are the employee’s responsibility, and premiums are payroll deducted. CANM’s annual open enrollment is December 1st through 31st. Any changes to coverage may be made at this time. A qualifying event is required to receive coverage outside of these dates.
Disability, AD&D, and Life:
CANM provides life, AD&D and long term disability insurance all through Sun Life MGIS. The amount of life and AD&D policies are based on occupation with the amount being the same for each policy. The long term disability plan is effective after 90 days of disability. This is at no cost to the employee. An application card must be completed in order to name a beneficiary. If at any time the employee chooses to change beneficiaries, it is the responsibility of the employee to obtain and complete a “Change of Beneficiary” card from Human Resources.
Long Term Care:
Long term care insurance ($1,000 per month for 3 years) is provided to employees by UnumProvident. The employee has the option to cover other family members if so desired; the employee must pay the additional amount of the premium for any family members.
Voluntary Insurance:
Voluntary life insurance is provided by Sun Life Insurance Company. If employees choose additional life insurance, this will be a payroll deduction. The amount of the deduction is dependent upon the amount of life insurance chosen.
Various supplemental insurance policies are available through AFLAC, Transamerica, All State and Nationwide. If choosing to decline this voluntary coverage, an application must be signed in the space indicated “I Do Not Want to Apply.”
Workers’ Compensation:
This insurance provides compensation for lost time and medical expenses from injury arising out of or in the course of regular duties. Employees must report any on-the-job injuries immediately to the Safety Coordinator or Executive Director so that the necessary reports can be made to the insurance carrier.
COBRA:
According to federal law an employee is entitled to continue health insurance coverage for a specified period of time after termination of employment. The employee will be responsible for paying the monthly premium in order to maintain the coverage.
Any employee participating in the Clinic’s group health plan has the right to choose continuation coverage if that employee loses group health coverage because of a reduction in hours of his or her employment or because of termination of employment for reasons other than gross misconduct on the employee’s part.
A covered spouse of an employee has the right to choose continuation coverage for himself or herself if group health coverage is lost for any of the following reasons:
- The death of the employee;
- The termination of the employee’s employment (for reasons other than gross misconduct) or a reduction in the employee’s hours of employment;
- Divorce or legal separation from the employee; or
- The employee becomes entitled to Medicare.
In the case of a covered dependent child of an employee, he or she has the right to continuation coverage if group health coverage is lost for any of the following five reasons:
- The death of the employee;
- The termination of the employee’s employment (for reasons other than gross misconduct) or reduction in the employee’s hours of employment;
- Parents’ divorce or legal separation;
- The employee becomes entitled to Medicare; or
- The dependent ceases to be a “dependent child” under the terms of the group health plan.
Continuation coverage can also be elected by a retiree or spouse or child of a retiree if he or she is covered under the plan and loses coverage within one year before or after the commencement of proceedings under Title 11 (bankruptcy), United States Code.
Under the law, the employee or a family member has the responsibility to inform the Human Resources staff of a divorce, legal separation, or a child losing dependent status under the plan. This notification must be made in writing within sixty days of the date of the qualifying event which would cause a loss of coverage. Once the notice is received by the Human Resources staff, the Clinic’s designated agent will in turn notify the employee or covered dependent that he or she has the right to choose continuation coverage. Under the law, the employee or covered dependent has sixty days from the date when the coverage would otherwise cease or from the date of the notice, whichever is later, to elect continuation coverage. If and when continuation coverage is elected, coverage will become effective on the day after coverage would otherwise be terminated.
If the employee or covered dependent elects continuation coverage, the coverage will be identical to the coverage provided under the plan to similarly situated employees or dependents. The law requires that the employee and/or dependents be afforded the opportunity to maintain continuation coverage for three years unless group health coverage was lost because of termination of employment or a reduction in hours. In that case, the required continuation coverage period is eighteen months (an extension to twenty-nine months is available under certain circumstances to disabled “qualified beneficiaries”). However, the law also provides that continuation coverage may be terminated for any of the following reasons:
- The employer/former employer no longer provides group health coverage to any of its employees;
- The premium for the continuation coverage is not paid in a timely manner;
- The employee or dependent(s) first becomes, after electing COBRA continuation coverage, covered under any other group health plan (as an employee or otherwise) which contains no exclusion or limitation with respect to any pre-existing condition; or
- The employee or dependent(s) first becomes, after electing COBRA continuation coverage, entitled to Medicare.
Effective January 1, 1997, the Consolidated Omnibus Budget Reconciliation Act of 1985 has expanded the definition of “qualified beneficiary” to include a child born to or placed for adoption with a covered employee during the period of COBRA coverage.
The employee or dependent(s) does not have to show that he or she is insurable to choose continuation coverage. However, the employee or dependent(s) will have to pay the group rate premium plus an optional two percent administrative fee for continuation coverage. The law also requires that at the end of the 18-month, 29-month, or 36-month continuation coverage period, the employee or dependent(s) be allowed to enroll in an individual conversion health plan provided under the current group health plan, if the plan provides a conversion privilege.
The American Recovery and Reinvestment Act of 2009 reduces the COBRA premium in some cases. The premium reduction is available to certain individuals who experience a qualifying event that is an involuntary termination of employment during the period beginning with September 1, 2008 and ending May 31, 2010. See Human Resources for more details, restrictions, and obligations as well as the forms necessary to establish eligibility.
POLICY DESCRIPTION: Insurance Benefits
POLICY #: 164
APPROVED: April 19, 2000
REVISION DATE: Feb. 28, 2001
March 29, 2002
March 19, 2003
July 22, 2004
Sept. 1, 2004
August 10, 2005
March 8, 2007
October 24, 2007
July 8, 2008
May 18, 2009
November 17, 2009
March 9, 2010
August 12, 2010
August 7, 2012
August 6, 2013
September 4, 2013
August 5, 2014
August 11, 2015
September 8, 2016
October 13, 2017
January 1, 2019
March 3, 2020
February 8, 2022
October 11, 2022
March 29, 2023
EFFECTIVE DATE: June 1, 2000
Jury Duty
This policy was originally approved April, 2000, as part of Policy #170 – Leaves. Effective January 1, 2008 a PTO policy was implemented, and the Leave policy was made inactive, with individual components of the Leave policy either being included in the PTO policy or assigned a separate policy number (FMLA, bereavement, jury duty, and military leave).
Policy:
It is CANM’s policy to award appropriate time off for jury duty.
Procedures:
Time off for jury duty will be allowed.
Employees will be paid at their current hourly rate for the time served on jury duty. Employees should sign over, to CANM, the check they receive from the court for their time served as a juror.
If an employee is excused from jury duty, he/she is required to return to his/her duties at work.
If an employee receives a jury summons or subpoena, he/she must notify management or person to whom they are accountable.
Insurance benefits will remain in effect and unchanged for the full term of the jury duty absence.
Regardless of their length of employment with CANM, employees will receive time off to serve as a witness pursuant to a subpoena. Employees who are absent from work as a result of testifying as a witness pursuant to a subpoena are not compensated for such absences under this leave policy unless state law provides otherwise or unless acting as a witness relates to the employee’s employment. When not compensated for such absences under this policy, employee may use his or her accrued PTO days for the absence.
POLICY DESCRIPTION: Jury Duty
POLICY #: 198
APPROVED: April 19, 2000
REVISION DATE: January 1, 2008
September 16, 2010
August 7, 2012
EFFECTIVE DATE: June 1, 2000
Military Leave
This policy was originally approved April, 2000, as part of Policy #170 – Leaves. Effective January 1, 2008 a PTO policy was implemented, and the Leave policy was made inactive, with individual components of the Leave policy either being included in the PTO policy or assigned a separate policy number (FMLA, bereavement, jury duty, and military leave).
Policy:
It is CANM’s policy to award appropriate time off for military leave.
Procedures:
1. CANM provides a leave of absence without pay for service in the uniformed services (military service, reserve duty, and National Guard duty).
2. Employees who are called or who volunteer for service must provide advance notice to CANM of such service.
3. CANM will observe all applicable federal and state laws in reinstating employees after service.
POLICY DESCRIPTION: Military Leave
POLICY #: 199
APPROVED: April 19, 2000
REVISION DATE: January 1, 2008
EFFECTIVE DATE: June 1, 2000
Netiquette
Policy:
CANM recognizes that e-mail and social media sites are informal methods of communication, but some basic rules of network etiquette (Netiquette) should be followed.
Procedures:
With on-line communication, it is not possible for others to read body language, tone of voice, or facial expressions found in normal conversations. Perception is the only reality online. The following pointers are suggestions for more effective on-line communication.
- Consider carefully what you write. Assume that any on-line message you send is permanent. The message might be sitting in someone’s private files, or in a tape archive. Don’t write anything you wouldn’t say in public. Before sending your message, reread it, and ask yourself:
- Are you representing the organization well?
- Would you be expressing yourself in this fashion if you were face-to-face with the person?
- What would your reaction be if you received your own on-line message?
- Do you want something you typed that isn’t a true reflection of who you are to be hanging around on-line, and possibly archived?
- If personal information, would this need to be shared with everyone?
- If you want to respond to a message, do so to the person directly. Do not respond to all recipients or you may end up broadcasting your response to an entire group. If someone else criticizes a posting, please don’t post a message either criticizing the reply, or supporting it. This will just keep the topic alive.
- Avoid responding while emotional. As tempting as it may be, please resist the urge to fire off a response to ‘flame’ others. A ‘flame’ is when you send a message using an expression of extreme emotion and strong language.
- If you feel the need to send an angry message, take a break. If you write the message out, don’t send it immediately, Save it and look at it later; you might be able to write something with a milder tone after taking a few steps back. Time can soften the edge.
- Acknowledge what someone else has said before posing a different viewpoint. If disagreeing with someone, it is a good idea to start a message by acknowledging what the other person has said. This lets the other person know that you are trying to understand them.
- Don’t get offended easily. Don’t assume what anyone means. If communication seems tense or unclear, consider alternative media to communicate. Pick up the phone. (Remember, if you type it, the recipient will most likely take the words you type at their face value. “I didn’t mean it that way” does not apply online.)
- If you have mistakenly offended or have misinterpreted what another person wrote, please do not hesitate to apologize.
- When in doubt, do not post. Exercise sound judgment and common sense.
Policies regarding patient privacy and protected health information extend to activities on social networking sites.
Reference: CANM Policy #791
POLICY DESCRIPTION: Netiquette
POLICY #: 192
APPROVED: April 22, 2004
REVISION DATE: March 2, 2005
April 10, 2012
EFFECTIVE DATE: April 22, 2004
Per Diem Staff
Policy:
CANM will maintain a Per Diem staff to provide flexibility in cases of fluctuating workload to provide a consistent quality of service and to control costs.
Procedures:
- A Per Diem employee is one who is subject to “call-in”. The employee will provide the manager with specific dates and times available for work. Per Diem employees will not be guaranteed a minimum number of hours of work per week.
- A Per Diem employee may be ineligible to continue this status if there is a failure to respond to call-in during times and dates specified to the manager as being available on a repetitive basis.
POLICY DESCRIPTION: Per Diem Staff
POLICY #: 158
APPROVED: April 19, 2000
REVISION DATE:
EFFECTIVE DATE: June 1, 2000
Orientation and Training
Policy:
An orientation session is provided to all new employees to help them learn more about the practice and what is expected from them as members of the organization. All other training of new employees takes place within their particular work area.
Procedures:
- Upon hire, the new employee will receive orientation to include:
a) Review of Compliance Plan
b) HIPAA Training
c) Safety Training
d) Review of benefits.
e) Specific job performance orientation.
f) Other areas as listed on the New Employee Orientation Check-list.
The Human Resources manager will be responsible for scheduling the orientation process. This will be scheduled as soon as possible after the employment date.
All employees who will be granted access to NMHS network database will receive mandatory privacy training by hospital legal counsel.
- The new employee will sign the appropriate payroll forms.
- Training relating to the specific job will be provided by an experienced team member.
- Compliance training will be provided thereafter on an annual basis.
References: CANM Policy #772
New Employee Orientation Check-List Form – September 2022-PDF
New Employee Orientatin Check-List Form – September 2022-Word Doc
POLICY DESCRIPTION: Orientation and Training
POLICY #: 160
APPROVED: April 19, 2000
REVISION DATE: Feb. 28, 2001
March 29, 2002
March 19, 2003
August 10, 2005
January 1, 2008
July 8, 2008 (form)
December 8, 2010
September 8, 2016
February 13, 2020
September 16, 2021
November 11, 2021
EFFECTIVE DATE: June 1, 2000
Payroll Procedure
Policy:
Employees are responsible for keeping a time record. CANM distributes payroll every other Wednesday.
Procedures:
- Payroll is distributed by direct deposit into accounts as specified by each employee (i.e., checking and/or savings).
- The pay period covers all time worked during the two (2) weeks ending on Sunday preceding the Wednesday payday. The full-time employee’s work week is forty (40) hours.
- All employees are defined as either nonexempt or exempt personnel who receive wages or salaries from the Clinic. Nonexempt employees are entitled to overtime pay under the specific provisions of the applicable wage and hour laws. Exempt employees are excluded from specific provisions of the wage and hour laws and are not entitled to overtime pay. Nonexempt hourly employees may not work overtime without obtaining the permission of their manager.
- Overtime for nonexempt employees will be paid at the rate of time plus one-half for all hours worked over forty (40) hours per week. Time paid for, but not worked (i.e., PTO), will be paid at the regular hourly rate.
- Federal and state income taxes, social security taxes, insurance premiums, and any other deductions (i.e., 401K, cafeteria plan) authorized by the employee will be deducted from gross pay. Employees can access a statement (https://login.paylocity.com) each payday showing gross pay and itemizing all deductions.
- It is each hourly employee’s responsibility to keep his/her time record accurately, by clocking in and clocking out. Any absences during normal work hours should be reported to his/her manager for recording in the time and attendance system. The electronic time record will be reviewed and approved by the manager before being submitted for payroll processing. Time and attendance records must be approved by the manager no later than 9 a.m. on each Monday morning following the end of a pay period.
- Time worked includes all the time actually spent on the job performing assigned duties. In no event is a nonexempt employee allowed to work off the clock.
- It is each salaried employee’s responsibility to report absences to the Chief Executive Officer at the end of each pay period for record keeping purposes.
- Tampering with, altering, or falsifying time records, recording time on another employee’s time record, or working off the clock may result in disciplinary action up to and including discharge.
- All matters relating to pay rates and other personnel information are strictly confidential.
POLICY DESCRIPTION: Payroll Procedure
POLICY #: 174
APPROVED: April 19, 2000
REVISION DATE: Feb. 28, 2001
January 20, 2005
August 10, 2005
January 1, 2008
July 8, 2008
November 17, 2009
August 7, 2012
August 11, 2015
October 13, 2017
October 11, 2022
EFFECTIVE DATE: June 1, 2000
Performance Appraisal
Note: Policy #178, Performance Evaluation, was made inactive on December 31, 2007.
Policy:
A Performance Appraisal is the opportunity for a manager and an employee to meet and discuss compensation, organizational priorities, set performance goals, highlight contributions made by the employee, and address areas for suggested improvement.
Procedures:
Each manager may conduct formal or informal performance appraisals as often as the manager determines an evaluation is applicable.
The promotion of, and adherence to, the elements of the Compliance Plan is a factor in the performance appraisal.
Employee Performance Review 2020-PDF
Employee Performance Review 2020-Word Doc
POLICY DESCRIPTION: Performance Appraisal
POLICY #: 179
APPROVED: February 12, 2008
REVISION DATE: December 8, 2010
November 9, 2011
December 5, 2012
September 8, 2016
March 3, 2020
EFFECTIVE DATE: February 12, 2008
Personnel Recordkeeping
Policy:
It is CANM’s policy to retain all personnel records within the regular time specified by local, state and national authorities.
Procedures:
Please contact Human Resources as soon as possible of any changes that should be made to personnel records (i.e., address, phone number, marital status) so that they may be kept current.
Employment and earnings records such as time and attendance records and records of additions to and deductions from wages will be kept for three years.
POLICY DESCRIPTION: Personnel Recordkeeping
POLICY #: 162
APPROVED: April 19, 2000
REVISION DATE: August 10, 2005
July 8, 2008
September 16, 2021
EFFECTIVE DATE: June 1, 2000
Photography/Videography/Audio Recording
Policy:
While CANM allows the use of phones and electronic devices within CANM facilities, acquiring photographic/video images/audio recording with these devices is prohibited.
This policy applies to employees and patients.
Procedures:
The use of phones and electronic devices to acquire photographic, video images, and/or audio recording is prohibited in CANM facilities. This will prevent any use of such devices to view, store, or circulate unauthorized graphics or images.
Photographs, video images, and/or audio recording may be obtained by designated staff for use on the CANM website and social media sites. The appropriate consent/ release form will be obtained from any patient giving authorization to be interviewed, photographed, and/or video/digital/audio recorded.
If a photo is obtained for medical documentation, it should be noted in the chart that the use is for documentation purposes only.
A sign will be posted stating photography and/or video/audio recording is prohibited at any location within the office. If patients are found taking photographs, video recording, or audio recording (includes staff, procedures, and/or equipment), staff should politely request that they discontinue doing so and ask that anything acquired be deleted. Patients can be reminded that they can take notes in order to remember important information and emphasize that pertinent information will be included in a clinical summary document provided to the patient (paper copies are assessable through the portal). Should a provider wish to make an exception to this rule, the patient’s consent should be documented in the medical record.
Violation of this policy by employees may result in disciplinary action, up to and including termination.
POLICY DESCRIPTION: Photography/Videography/Audio Recording
POLICY #: 190
APPROVED: January 20, 2004
REVISION DATE: September 16, 2010
August 6, 2013
June 9, 2015
EFFECTIVE DATE: January 20, 2004
PTO
Policy: CANM recognizes that every employee needs to take time off from work for rest and relaxation, for personal or family illness and for being with families on holidays when possible. Beginning January 1, 2008 CANM established a policy permitting paid time off “PTO”. Procedures: Time off for vacations, personal time, illnesses, and holidays will be collectively referred to as “Paid Time Off” or “PTO.” PTO provides the employees with greater flexibility in taking time off, while providing CANM with a stable work force. Separate policies will remain to address FMLA, bereavement leave (revised January 1, 2008), jury duty, and military leave. Eligibility / Availability Scheduling Limitations on scheduling time off, with the exception of extended illnesses, apply as follows: In the event two or more employees in a department have requested PTO for the same day(s), the manager will determine if both/all PTO requests are granted. If not, priority will be given in the order the PTO requests were received, which may result in a PTO request being denied. Examples of situations in which use of PTO may be denied include compelling staffing needs, excessive requests for unscheduled absences, insufficient notice, etc. For unscheduled or emergency absences, as much advance notice as possible must be given. Notification of absence must be made as soon as possible on the day of the absence to ensure adequate coverage of positions and office continuity. Employees are asked to call (or text, if approved by manager) their immediate manager and a co-worker in the immediate work area. Staffing needs vary by department and will be handled at the manager’s discretion. PTO Holidays Depending on the calendar year, there are 9 corporation-designated holidays included in each employee’s PTO accrual. (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Day After, Christmas Eve, Christmas Day and New Year’s Eve.) PTO should be used for all corporation-designated holidays. The holiday schedule will be announced at the beginning of each year. Any deviation from the policy will be at the manager’s discretion. Employees must have enough PTO in their bank in order to be paid. PTO Use Employees would have the option of using earned PTO time in the following circumstances: Any excessive patterns of unscheduled absences or inappropriate attendance pattern may be subject to disciplinary action up to and including termination. Accrual The PTO accrual year is based upon a calendar year. Hours accrue on a twenty-six (26) pay period basis. Any hours an employee works overtime do not count toward PTO accruals. The amount of PTO employees receive each year increases with the length of their employment as shown in the following schedule/table:
10 days will be banked for everyone on January 1st to ensure time off for vacations early in the year. Extended Illness Bank (EIB) As a way to assist the employee with financial concerns during an extended illness, the practice has developed an extended illness bank program. Eligibility for the EIB is as follows: EIB hours will be paid first, then any available PTO. PTO hours must be used for extended absences when there are no EIB hours accrued. Once EIB hours and PTO are exhausted, the remainder of the leave will be without pay. If the employee has an illness or injury of a serious nature, a physician’s “return to duty” release is needed before the employee may resume work. Annual Cash-in / Carryover Option Also, on an annual basis, any hours over the maximum amount allowed in the EIB (60 days / 12 weeks) will be bought back at ½ rate of pay. Pay for the cash-in of PTO and/or EIB will be paid in the month of January. PTO Donation CANM provides a procedure by which employees may assist fellow employees. This policy is strictly voluntary. This policy applies only to PTO hours, not EIB hours. All donations must be strictly confidential. Confidentiality Rules
Guidelines
To donate PTO hours to an employee, fill out the attached form and send in a sealed envelope to the CFO. Termination | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
PTO Donation Form Part One – To be completed by donating employee Name: ______________________________________ Job Title: _____________________________________ Number of Hours to be Contributed: _____________________________________ Employee to Receive Donation: _____________________________________ I understand that my contribution is voluntary and non-refundable. I understand that a minimum of eight (8) hours of PTO is required and that my balance will be decreased by the amount contributed. I understand that my contribution must be confidential. __________________________________________ ___________________ Donating Employee’s Signature Date Part Two – To be completed by Administration I certify that the above named employee has sufficient PTO time to cover this contribution. ___________________________________________ ____________________ Chief Financial Officer POLICY DESCRIPTION: PTO |
Safety Program
Policy:
CANM is committed to providing its employees with a safe and healthy work environment. CANM will provide a safety program for all employees with the necessary information and training to minimize injury. An informed employee is more likely to be a careful employee. It is the responsibility of each employee to cooperate with the program.
Procedures:
Employees will receive safety training upon employment as well as annual training to include the following:
- Hazardous Communication including but not limited to:
SDS Sheets, Hazardous Waste Management, Chemical Spill Response, Personal Protective Equipment - Safety Training including but not limited to:
Fire Safety, including evacuation routes and use of fire extinguishers, severe weather and disaster planning, compressed gas cylinders, general safety regarding hand washing, body mechanics, proper ergonomics, and electrical safety. - Infection Control Training including but not limited to:
Personal protective equipment, universal precautions, hand washing, Infectious Waste Management Plan, information regarding infectious diseases. - Blood-borne Pathogens Training including but not limited to:
Information regarding Hepatitis B, C, and HIV, personal protective equipment, Hepatitis B vaccine, the Exposure Control Plan, and follow-up treatment.
The OSHA Written Safety Program Manual contains detailed information concerning all aspects of safety guidelines.
CANM does not treat patients with known active TB in the clinic setting. Information on tuberculosis can be found in the OSHA Written Safety Program Manual
POLICY DESCRIPTION: Safety Program
POLICY #: 185
APPROVAL DATE: Sept. 21,2011
EFFECTIVE DATE: Sept. 21, 2011
REVISION DATE: August 6, 2013
Termination
Policy:
CANM strives to maintain continuous employment for all employees, but it also recognizes that conditions may develop which preclude continuous employment. These conditions include employee resignation, discharge, or reduction of staff (layoff).
Procedures:
- All employees are expected to give two weeks written notice of their intention to resign. Employees providing at least a two (2) week written notice of intent to leave employment will be paid for any accrued, unused PTO for which they may be eligible, after working the two (2) week notice period. PTO time may not be used in lieu of notice.
- Failure to give the required notice may result in forfeiture of benefits and ineligibility for re-employment.
- Any employee who is absent from work without notifying the person to whom they are accountable of the reason for the absence shall be considered as having abandoned the job and as having resigned after the third consecutive day of absence.
- The employee’s manager will be responsible for ensuring the termination check-list procedures are completed.
In the absence of a written employment contract signed on behalf of CANM by the Executive Director, all employment at CANM is on an “at will” basis. This is, the employment relationship may be terminated by the employee or by the employer with or without cause and with or without notice.)
TerminationCheckList-Revised 11-2021-PDF
TerminationCheckList-Revised 11-2021-Word Doc
POLICY DESCRIPTION: Termination
POLICY #: 180
APPROVED: April 19, 2000
REVISION DATE: Feb. 28, 2001
September 13, 2005
April 6, 2006 (form)
January 1, 2008
July 8, 2008
August 7, 2012 (form)
August 11, 2015
September 8, 2016 (form)
October 1, 2019 (form)
August 23, 2021 (form)
November 11, 2021(form)
EFFECTIVE DATE: June 1, 2000
Working Hours
Policy:
It is the policy of CANM to establish working hours as required by workload, staffing requirements and patient needs.
Procedures:
- Office hours will normally be 8:00 a.m. to 5:00 p.m. Monday through Friday. Although employees may have flexible or staggered working hours, the office will maintain adequate staff coverage during all office hours.
- Occasionally, it may be necessary for employees to work overtime. Employees should receive prior approval for any overtime. Overtime for nonexempt employees will be compensated at the rate of 1-1/2 times the regular hourly rate, if the worked time is more than 40 hours per week.
- If an employee must remain home on a workday, the employee or immediate family member should call or text his/her manager and a coworker in the immediate work area.
- Occasionally an employee may have the need to take work home (i.e., deadlines, staff shortage, etc.). Employees should receive prior approval. When this occurs, the employee will transport the information in a secure carrying case, such as a zippered canvas bag. Each employee is reminded of his/her responsibility toward patient confidentiality, regardless of location.
POLICY DESCRIPTION: Working Hours
POLICY #: 154
APPROVED: April 19, 2000
REVISION DATE: Feb. 28, 2001
Nov. 27, 2001
March 29, 2002
January 1, 2008
November 17, 2009
August 6, 2013
October 13, 2017
November 6, 2018
EFFECTIVE DATE: June 1, 2000
Appointment Scheduling
Appointment Confirmation
Policy:
Appointment staff will prepare for patients scheduled by reviewing Phytel reports.
Procedures:
- Phytel sends reminders to our patients in the following manner:
Email – Sent 7 days prior to the appointment. Ability to confirm.
Text – Sent 4 days prior to the appointment. Ability to confirm.
Phone – Sent 2 days prior to the appointment. Ability to confirm.
Courtesy Text – Sent 24 hours prior to the appointment. - Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Appointment Confirmation
POLICY #: 202
APPROVED: July 24, 2001
REVISION DATE: March 19, 2003
October 11, 2005
November 17, 2009
November 9, 2011
August 7, 2012
August 6, 2013
August 11, 2015
May 13, 2020
December 12, 2023
EFFECTIVE DATE: July 24, 2001
Appointment Protocol
Policy:
To the extent possible, patient appointments will be scheduled using the appointment scheduling module.
Procedures:
- An appointment can be scheduled either by telephone, in person, portal request ,or electronically. The following information is essential to schedule an appointment:
a. Patient name
b. Telephone number
c. Date of birth
d. Type of complaint
e. Social Security Number
f. Address
g. Insurance - Staff will use the appointment scheduling module to assign a date and time for the appointment. Practice providers will define weekly scheduling criteria.
- Staff will review the appointment details with the patient prior to hanging up the telephone or patient leaving the office. If patient is present, staff will print and present an appointment print-out to patient prior to patient leaving the office.
- Appointments needed for future dates when there is no advance schedule available will be placed on a recall appointment. When the schedule becomes available, the patient is contacted to schedule an appointment.
- Scheduling difficulties and/or conflicts will be referred to the clinical staff. All efforts will be made to accommodate patients who need to be seen in follow-up.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
Appointments are scheduled following the same protocol (eg, first available, patient request for specific day) regardless of insurance type.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Appointment Protocol
POLICY #: 200
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
May 21, 2002
March 19, 2003
June 24, 2004
September 13, 2005
August 9, 2006
November 17, 2009
November 9, 2011
August 7, 2012
August 6, 2013
August 5, 2014
October 13, 2017
May 13, 2020
December 12, 2023
EFFECTIVE DATE: June 1, 2000
Registration
Identity Theft Prevention (FTC Red Flag Rule)
Policy:
Cardiology Associates of North Mississippi, P.A. (CANM) adopts an Identity Theft Prevention process to assist with identifying, detecting, and responding to activities that could indicate identity theft.
DEFINITIONS
Red Flag – a pattern, practice, or specific activity that could indicate the possible existence of identity theft.
Identity Theft – using the identifying information of another person fraudulently and without authority.
Procedures:
- Identification of Red Flags
- Activities involving identity theft generally fall within one of the following red flags:
- Alerts, notifications, or warnings from a consumer reporting agency (e.g., use of agencies to determine a patient’s ability to pay, qualifying for hardship, etc.).
- Suspicious documents.
- Suspicious personal identifying information, such as a suspicious address.
- Unusual use of , or suspicious activity relating to, a covered account.
- Alerts from others (e.g., patient, identity theft victim, or law enforcement).
- CANM will be on the alert for the following possible red flag situations:
- A complaint or question from a patient based on the patient’s receipt of a bill for another individual, bill for a service the patient denies receiving, bill from a health care provider that the patient never saw, or notice of insurance benefits (Explanation of Benefits) for services never received.
- A question or complaint from a patient about the receipt of a collection notice from a bill collector.
- A complaint or question from a patient about information added to a credit report by a collection agency handling our accounts.
- A patient report or insurance company notification that coverage for legitimate health care services is denied because insurance benefits have been depleted or a lifetime cap has been reached.
- A dispute of a bill by a patient who claims to be the victim of any type identity theft.
- A patient who has an insurance number but never produces an insurance card or other physical documentation of proof of insurance.
- A notice or inquiry from an insurance fraud investigator for a private insurance company.
- A patient reporting a notice of address discrepancy.
- Documents provided by the patient for identification that appear to have been altered or forged.
- The return of mail sent to the patient as undeliverable, although transactions continue to be conducted in connection with the account.
- Photograph on ID inconsistent with appearance of patient.
- Information on ID, such as a signature, inconsistent with information on file.
- Records showing medical treatment inconsistent with a physical examination or with a medical history as reported by the patient.
- Activities involving identity theft generally fall within one of the following red flags:
- Detection of Red Flags
- CANM will follow the following procedures to aid in the detection of red flags for identity theft:
- New Patient Accounts
- Obtain appropriate identifying demographic information, including full name, address, social security number, and date of birth.
- Obtain insurance information. Make a copy of the insurance card for the patient’s record .
- Obtain a photo ID of the patient.
- Existing Patient Accounts
- Verify, and update as needed, the personal and insurance information on the patient’s account.
- When locating the account in Epic, use the patient’s date of birth or name as the search criterion.
- Verify identification of patients before releasing any personal information (e.g., birthday and address).
- New Patient Accounts
- CANM will follow the following procedures to aid in the detection of red flags for identity theft:
- Response to any Red Flags Detected
- In determining an appropriate response to a red flag or threat of identity theft, all factors will be considered. This would include any factors that might heighten the risk of identity theft, such as a data security incident that results in unauthorized access to patients’ account records.
- Any employee or provider suspecting identity theft due to any activity listed above should report it immediately to the department manager and/or Compliance Committee.
- Incidents will be reviewed and appropriate response determined. Discussions with Compliance Committee and/or Board may be held, to discuss action plan and efforts to prevent any further problems.
- Appropriate responses may include:
- Monitoring a covered account for evidence of identity theft.
- Placing a note on the account to warn staff of a potential fraudulent activity on the past or present record.
- Contacting the patient.
- Purging a victim’s file of all information entered as a result of the fraudulent activity. Include a brief cross-reference and explanation of the action taken. Action may include closing an existing covered account and reopening a covered account with a new account number.
- Not attempting to collect on a covered account or not selling a covered account to a debt collector.
- Notifying law enforcement.
- Changing any employee passwords or security codes that permit access to a covered account, if needed.
- Determining that no response is warranted under the particular circumstances.
- Prevention
- Employees will make efforts to protect confidential account information.
- Employees will access accounts only at the designated level of security assigned.
- Employees will use unique passwords to access the system, and are responsible for the proper use and protection of their passwords.
- Workstation screens should be situated in a manner that prohibits unauthorized viewing.
- Documents containing patient information should be disposed of by shredding, and should not be thrown in regular trash.
- When accepting credit or debit cards,only the last four digits of the card number will print on the receipt provided to the patient.
POLICY DESCRIPTION: Identity Theft Prevention
POLICY #: 259
APPROVED: April 16, 2009
REVISION DATE:November 9, 2011
July 9, 2020
September 15, 2022
EFFECTIVE DATE: May 1, 2009
Patient Account Assignment
Policy:
The patient billing system has been designed so that each patient will be assigned an individual account for all financial activity. The patient may also be linked to a corporate account.
Procedures:
- Each patient will be assigned an individual account number in the system.
- Office staff will check each patient’s demographic information to determine if there is an established account or if there is a need for assignment of a new account number.
- If a new account is needed, a guarantor account will be assigned.
- All financial activity will be posted to the patient’s individual or corporate account.
POLICY DESCRIPTION:
Patient Account Assignment
POLICY #: 250
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
August 10, 2005
November 9, 2011
October 13, 2017
July 9, 2020
September 16, 2021
EFFECTIVE DATE: June 1, 2000
Registration – New Patient - Office Services
Policy:
New patients will check-in at the front desk prior to being seen by the provider in order to complete the registration process. Complete demographic and insurance information will be collected or verified prior to the patient being seen by the provider.
Procedures:
- Demographic and insurance information will be collected at the time of the visit. Patients will be asked to provide an email address if they have one. New patients will be asked to provide a valid insurance card at the time of the scheduled appointment. A photocopy of the front and back of each will be made and maintained in Epic. Patients will also be asked to provide a photo ID.
- A general consent form will be obtained on each new patient.
- Patients with insufficient insurance information at the time of service will be registered and billed as “self pay” for charges incurred, unless insurance is able to be verified by a staff member.
- Pertinent patient demographic and insurance data will be entered in the system for billing purposes. A new patient will be assigned an account number in the system.
- The appropriate co-payment is collected from the patient at the time of check-in.
- Once the registration process is complete, the status of the patient is noted in EPIC. A status of “arrived” will appear in Epic as notification that the patient is ready to be seen.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
Patient Portal: A patient who has an email address listed in Epic will be able to access the patient portal after signing up to do so.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Registration – New Patient
POLICY #: 252
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
March 19, 2003
August 10, 2005
September 28, 2006
November 17, 2009
November 9, 2011
August 7, 2012
October 13,2017
July 9, 2020
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Registration–Established Patient - Office Services
Policy:
Established patients will check in at the front desk prior to being seen by the provider in order to verify the registration information on file.
Procedures:
- All established patients will be asked to verify the information currently on file. Correct insurance information, including determination of primary insurance coverage, is of great importance, as is correct demographic information. Patients will be asked to provide an email address if they have one. Staff will enter any changes obtained from the patient on demographic and/or insurance information into the system immediately.
- The appropriate co-payment is collected from the patient at the time of check-in.
- Once the registration process is complete, the status of the patient is noted in EPIC. A status of “arrived” will appear in Epic as notification that the patient is ready to be seen.
Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
Patient Portal: A patient who has an email address listed in Epic will be able to access the patient portal after signing up to do so.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Registration–Established Patient
POLICY #: 254
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
March 19, 2003
August 10, 2005
December 3, 2008
November 9, 2011
October 13, 2017
July 9, 2020
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Patient Check-out
Policy:
After the provider has seen the patient, the provider will indicate the services provided and the appropriate coinsurance or other money will be collected. All charges incurred for services in the office will be filed on insurance. Prior to service being rendered, insurance eligibility will be verified. If no insurance coverage, payment arrangements will be established.
Procedures:
- All patients will be directed to the check-out desk after being seen by the provider.
- Providers / staff will indicate the services provided in the electronic medical record.
- Each service provided will be priced and a total charge figured.
- If the patient is covered by an insurance plan in which we are participating providers, the plan coinsurance is to be collected. Deductibles and/or coinsurances will be collected from patients with commercial accounts.
- Primary and secondary insurance companies will be billed. After responses from all insurance companies, the patient will be billed any remaining balance.
- Any payments received will be indicated on a receipt given to the patient.
- The charges and any payments received will be posted into the computer system.
Patient Portal: A patient who has an email address listed in Epic will be able to access the patient portal after signing up to do so.
POLICY DESCRIPTION: Patient Check-out
POLICY #: 256
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
March 19, 2003
September 6, 2007
November 9, 2011
July 9, 2020
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Referral Authorizations
Policy:
For the appropriate companies, a Referral Authorization must be obtained prior to the patient’s appointment.
Procedures:
- Referral Authorization forms (for those companies who require a form) will be reviewed online or by phone call prior to appointment, if possible. Those not known prior to appointment will be addressed upon patient’s arrival.
- The referral form will explain the reason for the referral as determined by the referring physician.
- The referral authorization form will be filed or scanned into Epic. A note regarding the referral authorization (including authorization number) will be entered on the patient’s account.
POLICY DESCRIPTION: Referral Authorizations
POLICY #: 258
APPROVED: April 19, 2000
REVISION DATE: August 11, 2015
July 9, 2020
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Medical Records
Attending Physician Statements
Policy:
CANM staff will complete Attending Physician Statements (APS) and Family Medical Leave Act (FMLA) forms in a prompt manner to ensure patient satisfaction.
Procedures:
- The patient’s medical record is retrieved when an APS or FMLA form is received.
- The form is completed and returned to the patient and/or insurance carrier, after checking for proper authorization. Assistance will be obtained from the physician and/or clinical staff if needed.
- CANM physicians have signed a limited power of attorney form. The form authorizes those employees responsible for insurance processing/reimbursement to sign the physicians’ names on the Attending Physician Statements and FMLA forms.
POLICY DESCRIPTION: Attending Physician Statements
POLICY #: 304
APPROVED: April 19, 2000
REVISION DATE: November 12, 2007
EFFECTIVE DATE: June 1, 2000
Authorization for Release Of Medical Information
Policy:
CANM shall have a properly executed authorization.
Procedures:
- Content of Authorization (for release from CANM to another entity)
a. Directed to CANM.
b. Designate name and address of individual or institution to which information is to be released.
c. Specific date of service involved and portion of data to be released.
d. Dated at the time patient or representative signed authorization.
e. Contain full signature of patient or representative (evidence should be provided as to legality of representative).
f. Reason for request should constitute “good cause”.
- Content of Authorization (for release from another entity to CANM)
a. Directed to the outside entity.
b. Designate CANM as the institution to which information is to be released.
c. Dated at the time patient or representative signed authorization.
d. Contain full signature of patient or representative (evidence should be provided as to legality of representative).
- CANM authorizations signed within thirty (30) days prior to receipt, unless otherwise specified. Third party authorizations signed within last twelve (12) months prior to receipt.
- Waiver of medical privilege.
Any person authorized and empowered to consent to surgical or medical treatment or procedures for himself or another may also waive the medical privilege for himself or the other person and consent to the disclosure of medical information and the making and delivery of copies of medical or hospital records. Any such waiver or consent shall survive the death of the person giving the same. No such waiver shall be needed for the cooperation with the furnishing of information to the State Department of Health, its representatives or employees in the discharge of their official duties. However, the State Department of Health shall not reveal the name of a patient with his case history without having first been authorized to do so by the patient, his personal representative, or legal heirs in case there is no personal representative.Consent for surgical or medical treatment or procedures on unemancipated minors.
(1) It is hereby recognized and established that, in addition to such other persons as may be so authorized and empowered, any one (1) of the following persons who is reasonably available, in descending order of priority, is authorized and empowered to consent on behalf of an unemancipated minor, either orally or otherwise, to any surgical or medical treatment or procedures not prohibited by law which may be suggested, recommended, prescribed or directed by a duly licensed physician:
(a) The minor’s guardian or custodian.
(b) The minor’s parent.
(c) An adult brother or sister of the minor.
(d) The minor’s grandparent.
(2) If none of the individuals eligible to act under subsection (1) is reasonably available, an adult who has exhibited special care and concern for the minor and who is reasonably available may act; the adult shall communicate the assumption of authority as promptly as practicable to the individuals specified in subsection (1) who can be readily contacted.
(3) Any female, regardless of age or marital status, is empowered to give consent for herself in connection with pregnancy or childbirth. - Release of Medical Records of Deceased Patients.
Where no executor or administrator has been appointed by a chancery court of competent jurisdiction regarding the probate or administration of the estate of a decedent, any heir of the decedent shall be authorized to act on behalf of the decedent solely for the purpose of obtaining a copy of the decedent’s medical records. The authority shall not extend to any other property rights relating to the decedent’s estate. (If an executor has been appointed, records would be released to the executor upon receipt of the appropriate legal document.)A custodian of medical records may provide a copy of the decedent’s medical records to an heir upon receipt of an affidavit by the heir stating that he or she meets the requirements of this section and that no executor or administrator has been appointed by a chancery court with respect to the estate of the decedent. The heir affidavit must be notarized. A custodian of medical records shall not be required to provide more than three (3) heirs with a copy of the decedent’s medical records before the appointment of an executor or administrator.
The provisions of this section shall not prohibit an executor or administrator from requesting and receiving the medical records of a decedent after his or her appointment.
- All authorities shall be electronically filed with the medical record and become a permanent part of the patient’s chart.
- Under HIPAA, patients have a right to revoke an authorization by doing so in writing.
References: CANM Policy #753, 754, CANM Authorization Form
POLICY DESCRIPTION: Authorization for Release Of Medical Information
POLICY #: 302
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
May 21, 2002
March 19, 2003
September 13, 2005
March 9, 2010
July 8, 2014
October 13, 2017
July 11,2023
EFFECTIVE DATE: June 1, 2000
Charge for Medical Record Copies
Policy:
CANM may charge the requestor for copies of the patient’s medical record.
Procedures:
Ciox will perform the release of information function for state disability, third parties, insurance requests, risk adjustment audits, disability, and attorneys. Ciox will follow state rates: Billable for pages 1-20 (whether it is 2 pages or 10 pages) $20.00. After 20 pages $1.00 per page up to 80 pages then 50 cents per page.
Billable for State Disability: MS State Disability is $14, other state disability verify, each state request will show what can be charged for medical records.
Patient request: Patients are billed a flat fee of $6.00 (patient request of one date of service provided free). CANM will provide the individual with access to the protected health information in the form or format requested.
Insurance companies: No charge for insurance companies that request medical records in order to submit payment for services.
Medical facilities, VA, Armed Forces, or patients needing a practice management system print out for housing and / or financial needs. No charge.
Workers’ Compensation Insurance:
A. Charges
Follow state rates: $20.00 flat fee (first 20 pages), $1.00 per page for pages 21 – 100, $.50 per page for pages 101+.
B. There is no charge to the payer for the initial medical reports attached to a billing claim form.
Echo CDs, CTA & Nuclear CDs: Always send report with CD. Ciox will handle the release of records; CANM will send the CD separately.
Disability Forms/ Questionnaires: Charge is $10.00 per form. This form is filled out by the Patient Relations Representative with assistance from the physician when needed.
POLICY DESCRIPTION: Charge for Medical Record Copies
POLICY #: 310
APPROVED: July 24, 2001
REVISION DATE: April 4, 2002
March 19, 2003
December 16, 2004
September 28, 2006
January 9, 2007
July 8, 2008
December 3, 2008
December 16, 2009
March 9, 2010
October 12, 2011
August 6, 2013
July 8, 2014
July 15, 2016
September 15, 2022
August 15, 2023
EFFECTIVE DATE: July 24, 2001
Faxing Medical Records
Policy:
CANM shall have the option of sending medical records via facsimile (fax) when it is not possible to hand deliver or mail the records to the requestor. Senders and Recipients shall be informed that there are liabilities in using this technology. Misdirection, poor monitoring practices, and confidentiality issues can create problems.
Procedures:
Receiving a Fax:
- Fax machines should be located in secure areas, and accessible to only authorized users.
- The machine should be monitored for incoming documents. Documents should be removed by the recipient immediately upon receipt, checked to assure that all pages were received, and distributed appropriately.
Transmitting a Fax:
- Written consent of the patient or legally qualified representative is required for the release of medical information to any person not otherwise authorized to receive this patient information.
- Limit the use of facsimile when releasing medical information. Faxing medical information should be restricted to situations in which an immediate or urgent request is made or when there is insufficient time to receive the information through the mail or usual delivery procedures. Faxed information shall be limited to the specific information requested to meet the requester’s needs.
- Complete and send a CANM facsimile transmittal cover sheet which includes the confidentiality notice. Verify fax number of recipient prior to faxing information. Check the number displayed on the fax machine with the number being called for accuracy.
- After transmission, check the Transmit Confirmation Report (TCR) to assure that the correct number was dialed and that the transmission was successful.
- Scan the authorization from the patient. In the EMR, note that the information was faxed and the confirmation received.
CANM’s policy prohibits the facsimile transmission of medical information directly to the patient. If a patient requests information for a physician, the information will be sent directly to the physician on behalf of the patient.
Reference: CANM Policy #773
POLICY DESCRIPTION: Faxing Medical Records
POLICY #: 312
APPROVED: July 24, 2001
REVISION DATE: Nov. 27, 2001
May 21, 2002
March 19, 2003
November 12, 2007
December 16, 2009
September 16, 2010
October 12, 2011
August 7, 2012
September 8, 2016
May 13, 2020
September 15, 2022
EFFECTIVE DATE: July 24, 2001
Ownership and Security of The Medical Record
Policy:
Patient medical records in paper format are the actual physical property of CANM. The record must be safeguarded and the information contained therein against loss, defacement, tampering, use by unauthorized persons, and damage.
Procedures:
CANM shall grant the patient, or designated representative, reasonable access to the information contained in the record. CANM has the right to restrict the manner and method in which such access is granted, in order to insure confidentiality of the record.
POLICY DESCRIPTION: Ownership and Security of The Medical Record
POLICY #: 316
APPROVED: July 24, 2001
REVISION DATE: September 15 2022
EFFECTIVE DATE: July 24, 2001
Processing a Subpoena
Policy:
Subpoenas are issued without judicial supervision and CANM considers them to be poor mechanisms to protect privileged, confidential patient information. Therefore, to protect the patient’s rights, prior to releasing health information pursuant to a subpoena, CANM will abide by the following procedure.
Procedures:
In order to honor a subpoena, CANM will:
A. Confirm that the records must be produced.
- Confirm the authenticity and validity of the subpoena.
- Confirm that a valid current authorization is present, dated within the last twelve months, signed by the patient, or a certificate signed by the attorney for the requesting party stating that the attorney has mailed the patient or the patient’s attorney a copy of the subpoena, so as to provide the patient with written notice sufficient to permit the patient to raise objection to disclosure.
- Check the subpoena for the following items:
a. Attorney involved in action.
b. Current date.
c. Specifically addressed to CANM.
d. Served within territorial limits.
e. Subpoena inscribed with certificate of service.
- If necessary, CANM will prepare a letter informing the attorneys of the records destination. This letter will only be used if the subpoena requests that the records be sent to another entity other than the applicable court.
a. Prepare the letter and mail to requesting attorney within two days of receipt of subpoena.
.
B. Prepare the records as follows:
- Date stamp the subpoena at time of receipt.
- Review subpoena for description of required medical records, i.e. patient name and dates of service required. Note: Attorney will be contacted if this information is not present.
- A competent medical record staff member will review the record for completeness. In addition to completeness, the reviewer shall ensure proper patient identification and legibility; and remove material outside the scope of the subpoena.
- CANM will charge the requesting party per the charge policy.
- Subpoena Duces Tecum
After HIPAA, specific requirements as to information requested
– Limited in time frame
– Limited in scope
C. After confirming that records must be produced and preparing the records for production, produce as follows:
- Copy all correspondence accompanying subpoenaed medical records, including: affidavit, all correspondence directed to the law firm, all correspondence directed to the court. Electronically file copies in the medical record. Electronically file original subpoena in the medical record.
- Prepare the medical records for mailing. The Subpoena should inform you of the date after which you are to comply with the subpoena; should the subpoena not inform you of a date, Mississippi state court normally requires at least ten days before responding to the subpoena.
- If the subpoena had a valid, recent authorization or certificate, release to the individual authorized by the authorization to receive the records.
- If no authorization was attached and the records are being released pursuant to court order, follow any directions on the court order. Do not deliver records directly to an attorney or any other person unless directed to do so by court order.
D. Medical Assurance Company of Mississippi will be notified when a subpoena is received involving a claim listing one of our physicians and/or clinic.
Reference: CANM Policy #758
POLICY DESCRIPTION: Processing a Subpoena
POLICY #: 308
APPROVED: July 24, 2001
REVISION DATE: Nov. 27, 2001
March 19, 2003
September 13, 2005
September 28, 2006
December 6, 2007
July 8, 2014
EFFECTIVE DATE: July 24, 2001
Recovery Audit Contractor (RAC)
POLICY:
CANM will have procedures in place to adhere to the requirements of the Recovery Audit Contractor (RAC) program.
PROCEDURES:
- All RAC requests received will be given prompt attention.
- Performant Recovery, Inc., the Recovery Audit Contractor for Mississippi, must post on their website the issues they will be targeting. This website, https://performantrac.com, will be monitored periodically. Performant Recovery, Inc. also supplies a Provider Portal as a resource.
- The Web site contains a “contact” worksheet. This contact information will be kept up-to-date with providers’ information, as well as the name of the responsible person to whom mail should be addressed.
- A tracking log will be maintained of all RAC requests. Incoming mail will be promptly documented on a tracking log.
a. Upon receipt of a request for supporting documentation, the requested records will be submitted promptly (via mail, fax, CD, or electronically), to ensure the specified deadlines are met. Records must be submitted within the time frame specified on the request, unless an extension is requested from and granted by the RAC.
b. Any demand letters received will be promptly reviewed for the appropriate course of action. Input from providers and clinical staff may be sought as necessary. - The appropriate course of action will be determined on a case-by-case basis.
- The RAC tracking log will be monitored for any necessary training and/or revisions to processes (i.e., documentation, coding/billing, etc.).
POLICY DESCRIPTION: Recovery Audit Contractor (RAC)
POLICY #: 319
APPROVED: December 16, 2009 REVISION DATE:
EFFECTIVE DATE: December 16, 2009
REVISION DATE: November 9, 2011
August 7, 2012
September 7, 2017
February 13, 2020
September 15, 2022
July 11, 2023
Release of Medical Information
Policy:
CANM recognizes the fundamental right that each patient has to privacy in their medical records and their communications with their health care provider. Therefore, CANM will comply with federal and state laws governing the release of any health information.
Procedures:
General Guidelines:
Prior to releasing any health information to another health care provider for the treatment of the patient or third party payor for payment or reimbursement or using the information internally within CANM, CANM will:
A. Cardiology prebills for medical records. Cardiology follows state and federal law concerning medical record copies. No records will be copied before payment is received. Pre-bills should be sent to requestors within 7 working days, after receiving a request for medical records, with a legal authorization.
Medical records should be mailed within 7 working days after receiving payment.Emergency Release
Medical information may be released without authorization to health care facilities or physicians in cases of medical emergency for the care and benefit of the patient. Efforts are made to verify that the person requesting the information is authorized to receive the information. The nature of the emergency should be documented and the information sought should reasonably relate to the present emergency situation.
B. Be responsible for making photocopies or providing electronic format (if requested) of medical records, or portions thereof, to fill the request.
Specific Guidelines:
To ensure that the patient has proper access while protecting his rights to privacy, prior to releasing health information CANM will:
A. Determine that the request to release the records is proper.
- Request by the patient.
a. In person
i. Confirm that the patient is competent to request records.
ii. Have the patient execute a records release authorization form.
iii. Prepare the records as set forth in section B.b. Telephonic request.
i. Request that the patient submit a written request for the release of the patient records.
ii. Forward a records release authorization form.c. Written request.
i. Confirm that the request is valid.
ii. Confirm that the release is a current authorization.
iii. Prepare the records as set forth in section B.
iv. If CANM has knowledge that the patient does not want a former authorization honored, CANM should contact the patient and obtain a revocation of the authorization in writing.
v. If CANM doubts the authenticity of the request, it can refuse to release the records.
- Request by the patient.
d. Denial of Request. CANM supports the patient’s right to freely access and review his medical records. However, CANM can deny a patient’s request to review his medical records when a licensed health care professional, has determined, in the exercise of his professional judgment, that the access requested is reasonably likely to endanger the life or physical safety of the individual or another person. Prior to making such a denial, CANM will document the determination and consult legal counsel. Notice of the denial will be in writing and will state the basis for the denial; a statement of the individual’s rights to request a review of the decision; and will explain ways that the individual may complain to CANM or the Secretary of Health and Human Services.
- Request by the patient’s family members including spouse. Unless acting as a personal representative of an incompetent, minor or deceased patient, family members, including spouses, cannot authorize the release of medical records.
- Request by the patient’s personal representative. If a patient ceases to have capacity to make health care decisions, Mississippi law dictates in great detail who has authority to access the patient’s records. If CANM receives a request from an individual identifying him or herself as being authorized to release the medical records, it will do the following:
a. CANM will request affirmation that the patient did not execute a health care power of attorney authorizing a specific individual to make decisions.
b. If the patient did appoint such an individual, only that person is authorized to release the medical records.
c. If no one was authorized in writing to act on the patient’s behalf, the following may request the patient’s records:
i. The spouse, unless legally separated;
ii. An adult child;
iii. A parent;
iv. An adult brother or sister;
v. Or if none of the above are available, an adult who has exhibited special care and concern for the patient.d. If the patient is a minor, the minor’s parent or guardian can authorize release. An unemancipated minor cannot authorize release; however, an emancipated minor can.
e. Require completion of a records release authorization form.
- Request by an attorney. Unless acting pursuant to a properly executed power of attorney, an attorney can not authorize the release of medical records. On-site review of the original medical record by an attorney is permissible. Authorization requirements, as stated by Mississippi law, shall be applied. An appointment shall be made in advance. A CANM representative shall be present during the review of the chart by the attorney.
- Request by an insurance company or other entity or individual with patient’s authorization for release. CANM often receives requests from insurance companies or other entities with a patient’s current authorization for release of medical records for health information. Upon receiving such a request, CANM will:
i. Confirm that the request is valid.
ii. Confirm that the release is a current authorization.
iii. Prepare the records as set forth in section B.
iv. If CANM has a knowledge that the patient does not want a former authorization honored, CANM should contact the patient and obtain a revocation of the authorization in writing.
v. IF CANM doubts the authenticity of the request, it can refuse to release the records.
vi. CANM will only release the health information necessary to meet the dictates of the request.
- Request by an individual authorized to act on behalf of a deceased patient.
a. Confirm that the requestor is the patient’s authorized personal representative. Personal representatives include individuals appointed by the decedent prior to death by a durable power of attorney or by a will. If a personal representative was appointed, release the records only to that person.
b. If no personal representative was appointed, the patient’s heirs (in descending priority: the spouse, unless legally separated; an adult child; a parent; an adult brother or sister) can authorize the release of the records. An heir affidavit (notarized) must be presented prior to release of records.
c. Require completion of a records release authorization form prior to release.
- Request by Workers’ Compensation For Medical Records. Under Mississippi Workers’ Compensation law, the insurance carrier can obtain medical records without an authorization. Information specific to Workers’ Compensation only will be provided. All other requests for medical records require an authorization unless information is required to be released or divulged in a trial or hearing pursuant to subpoena duces tecem.
- Welfare Department / Other Social Agencies / Law Enforcement Requests for Medical Records.
a. CANM is required by state law to provide information involving patient abuse or neglect to the Department of Human Services. Proper release should be received by the patient, guardian, or emergency custody decree (proper identification required for decree).
b. Mississippi law requires health information to be released, even without the patient’s consent, to certain public health agencies.
i. Infectious and Reportable Diseases. CANM will report all communicable and other dangerous diseases as required by the Rules and Regulations Governing Reportable Diseases.
(a) CANM will immediately report Class I diseases such as AIDS, Pertusis, Anthrax, Plague, Botulism, Poliomyelitis, Chancroid, Rabies (human or Animals), Cholera, Syphilis, Dengue, Trichinosis, Diphtheria, Tuberculosis (active), Encephalitis, Typhoid, Escherichia coli, Yellow Fever, Hepatitis A, HIV Infection, Measles, Meningitis, Invasive Disease Due to: Neisseria meningitis and Haemophilus influenza-b, or any case of rare or Exotic communicable disease.
(b) CANM will report within one (1) week Class II diseases such as Brucellosis, Noncholera vibrio disease, Chlamydia, trachomatis, genital infections, Poisoning (including elevated blood lead levels), Dengue Psittacosis, Gonorrhea, Rocky Mountain Spotted Fever, Hepatitis (acute, Viral only), Rubella, Legionellosis, Salmonellosis, Lyne, Borreliosis, Shigellosis, Malaria, Spinal Cord Injuries, Meningitis other Than Meningococcal or H. influenzae type b Tetanus, Mumps, Trichinosis, or Viral Encephalitis.
(c) CANM recognizes that the Department of Health’s requirements on reportable diseases change and will therefore check with the Mississippi State Department of Health if questions arise.
c. CANM shall release health information as required by the Mississippi Board of Medical Licensure.
d. CANM shall release health information to law enforcement officials only when directed by the court. CANM should report injuries resulting from knifings or gunshots to municipal police department or sheriff’s office. Only records pertaining directly to the knife or gunshot wound should be provided.
B. After confirming that the individual requesting the release of the records is authorized to do so, prepare the records as follows:
- Determine the extent and scope of records requested. Release only the information requested. Under HIPAA, limit any request for protected health information to that which is reasonably necessary to accomplish the purpose for which the request is made.
- Have a competent medical records staff member review the record. The reviewer should notify the Clinic Manager if the record is incomplete, defective, or reveals a problem which could give rise to liability.
- Have the records examined for completeness; ensure proper patent identification and legibility. Retrieve only information within the scope of the request.
- Release only photocopies of the records. CANM will charge as per the Clinic policy.
References: CANM Policy #752, CANM Policy #758
POLICY DESCRIPTION: Release of Medical Information
POLICY #: 306
APPROVED: July 24, 2001
REVISION DATE: May 21, 2002
March 19, 2003
September 13, 2005
September 28, 2006
December 16, 2009
August 6, 2013
August 11, 2015
July 11, 2023
EFFECTIVE DATE: July 24, 2001
Storage and Retention Of Medical Records
Policy:
Clinic records shall be retained and stored to ensure accessibility to authorized individuals.
Procedures:
Patient information resides in an electronic format in an electronic medical record (EMR). Information which is not entered directly into the EMR by the provider and clinical staff is scanned into the EMR by the health information department staff. EKGs are scanned into the patient’s chart in the EMR. Original documents are shredded after being scanned. A physician interpretation report will be maintained in the patient’s chart in the EMR for all diagnostic testing. There is digital storage, retained indefinitely, for echocardiography, myocardial perfusion imaging, vascular imaging, and computed tomography. Treadmill tracings and device strips will be stored in original form for a minimum of ten (10) years. Holter monitor strips are attached electronically to the patient’s chart in the EMR.
The EMR interfaces with North Mississippi Health Services (NMHS) electronic medical record system. The system is backed-up nightly. Patient information is maintained indefinitely. Patient information which is stored in an electronic medium is password protected. When applicable to the job, employees receive training and an access code for NMHS’ electronic medical record (EMR) system and the practice management system. Employee access is permitted based on the employee’s job responsibilities and need to know. NMHS’ Information Systems Department has a security policy in place to assure that only authorized users can access patient information. Access to both the clinic EMR and the hospital system are audited periodically.
Records will be secured and education on patient confidentiality will be given to each employee. Upon employment, all employees will sign a confidentiality statement. Each employee is reminded annually regarding his/her responsibility toward patient confidentiality.
When records are identified for destruction, they will be shredded to ensure that the records are unreadable and unrecoverable. The company contracted to destroy records will provide the service at each of our practice’s facilities.
References: CANM Policy #773
POLICY DESCRIPTION: Storage and Retention Of Medical Records
POLICY #: 300
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
Nov. 27, 2001
May 21, 2002
March 19, 2003
August 19, 2004
November 12, 2007
March 9, 2010
September 16, 2010
July 8, 2014
September 8, 2016
October 13, 2017
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Clinical
Clinical Research
Policy:
The Research department of CANM is leased to Cardiology Associates Research, LLC, (CARe). CANM and CARe will make every effort to ensure protocol compliance as well as compliance with state and federal regulations in the conduct of clinical research projects.
Procedures:
Research Project Initiation: The Clinical Research Manager will review each study protocol and prepare the budget for each new study. The protocol and budget will be reviewed by the Research Committee for approval. The Clinical Research Manager serves as a liaison with clinical research project sponsors during the site selection process. Once selected as a site, the Coordinator and/or Regulatory Specialist prepares required regulatory documents for submission and approval to the sponsor, contract research organization, and the local or central Institutional Review Board (IRB). Documents include, but are not limited to, informed consents, 1572s, copies of project protocols, investigator brochures, protocol summary, patient education plan, laboratory normal ranges and certification, signature pages, financial disclosure, curriculum vitae and licensure. The Clinical Research Manager will review and negotiate the study research agreement and budget between CARe and the study sponsor. The final agreement will be signed by a CARe Executive Officer, CARe Medical Director, and/or Principal Investigator. The assigned Clinical Research Manager will coordinate the negotiations between the North Mississippi Health Services (NMHS), attorney and sponsor to development of aLetter of Indemnification/Facility Use Agreement between the sponsor and NMHS if required. The Clinical Research Manager will arrange the site initiation visit from the sponsor with the Principal Investigator.
Data Collection and Protocol Compliance: The Principal Investigator is responsible for oversight of data collection and protocol compliance for research projects managed by CARe with assistance of the Research Coordinator(s). This includes, but is not limited to, eligibility screening, obtaining informed consent, clinical measurements, completion of case report forms, and submission of data to the project research center, maintenance of study documents and records, and maintenance of study drug/device and accountability.
The Coordinator will arrange all monitor visits from the sponsor with the Principal Investigator.
Clinical Research Project Procedures: The Principal Investigator and the Coordinator will perform clinical research procedures as per the research study protocol and as assigned by the Principal Investigator with competency. Competency will be demonstrated by maintaining skills through continual education and following: the Code of Federal Regulations Title 21, ICH Guidelines for Good Clinical Practice, Policies and Procedures for the NMHS and/or Central IRB, IATA Dangerous Goods Regulations, and HIPAA regulations.
Informed Consent: (Note: This information is an excerpt from North Mississippi Health Services IRB policies.) Informed consent is more than just a signature on a form. It is a process of information exchange that may include, in addition to reading and signing the informed consent document, subject recruitment materials, verbal instructions, question/answer sessions and measures of subject understanding. The clinical investigator is responsible for ensuring that informed consent is obtained from each research subject before that subject participates in the research study. The investigator shall give the subject adequate opportunity to read it before it is signed.
Subjects will print, sign, date and time the consent form in their own handwriting and in the presence of the study coordinator or physician obtaining informed consent. Should a subject bring a consent form to a baseline/screening visit already signed, that form will not be accepted; a new consent form will be signed and executed by the subject and study coordinator or physician at the time of the visit.
A subject who can understand and comprehend spoken English, but is physically unable to talk or write, can be entered into the study if they are competent and able to indicate approval or disapproval by other means. The subject may be entered into the study if the subject retains the ability to understand the concepts of the study and evaluate the risk and benefit of being in the study when explained verbally, and the subject is able to indicate approval or disapproval to study entry. The consent form should document the method used for communication with the prospective subject and the specific means by which the prospective subject communicated agreement to participate in the study.
The FDA does not require the investigator to personally conduct the consent interview. The investigator remains ultimately responsible, even when delegating the task of obtaining informed consent to another individual knowledgeable about the research.
Informed consent shall be documented by the use of a written consent form approved by the North Mississippi Health Service IRB or Central IRB and signed by the subject. The Investigator will sign informed consent preferably at the time of subject signing, but no less than 24 hours after. A copy shall be given to the person signing the form. No informed consent may include any exculpatory language through which the subject or the representative is made to waive or appear to waive any of the subject’s legal rights, or releases or appears to release the investigator, the sponsor, the institution or its agents from liability for negligence.
If the already approved informed consent document requires revision, the nature of the revision will determine the level of IRB review and the forum for informing the subject. If the revisions to the informed consent form are minor, such as a change in phone number or address, or another change that will not affect the subject’s safety, such as a study schedule change, then the changes can undergo expedited review. Subjects already consented may be informed via a letter. If the revisions involve additional testing that will increase the subject’s risks or new information that may change the subject’s willingness to participate in the study, then the changes may require full review. The already-consented subjects should be informed and asked to give their consent again. This may be done by highlighting the differences on the new consent form.
The informed consent process will be documented in the patient’s medical record.
Withdrawal of Informed Consent: Participation in a clinical trial is voluntary and as such, subjects can withdraw their consent to participate at any time and for any reason without affecting their ongoing medical care. Efforts will be made, in accordance with the specific study protocol, to continue follow-up for study data. Options for continued follow-up may include phone calls, office visits, or medical record review. Details of a subject’s withdrawal of consent along with options for follow-up will be documented in the subject’s medical record. In the event a subject completely withdraws from a study and declines options for continued follow-up, no additional contact for study purposes will be made.
Multiple attempts to reach a subject via telephone call followed by certified mail and/or Federal Express with no response is an indication that the subject does not wish to be contacted further, therefore efforts to contact the subject should be terminated.
Transporting Drugs: All investigational study medications that are shipped to North Mississippi Medical Center are logged in at, and maintained at the North Mississippi Medical Center main unit pharmacy located at 830 South Gloster Street, Tupelo, Mississippi. The pharmacy has designated pharmacists filling the roles of primary research pharmacist and secondary research pharmacist. Once study drug is dispensed from the NMMC pharmacy, it is checked by the pharmacist and study coordinator, placed in a hand-held Igloo container and transported by private vehicle approximately 1.1 miles to the Cardiology Associates of North Mississippi clinic located at 499 Gloster Creek Village, where it is dispensed to the patient.
Storage of Investigational Drugs and Products: For investigational drugs shipped to and dispensed from North Mississippi Medical Center Pharmacy, please reference NMMC Main Unit Hospital Pharmacy Storage Protocol. North MS Medical Center Pharmacy is located at 830 South Gloster Street, Tupelo, MS 38801.
Investigational Products (such as coronary stents, implantable cardiac devices, leads, etc.) that are shipped to Cardiology Associates Research, LLC are received, acknowledged with the sponsor, logged into the device accountability logs, and stored in locked cabinets. The locked cabinets are located within the CARe offices at 830 South Gloster Street, Third Floor East Tower, Tupelo, MS 38801 and with limited access to the cabinets. The locked cabinets are housed in the CARe Workroom which also locks and has limited key-entry access. Access to the CARe Workroom is limited to Research staff members only.
Investigational drugs that are shipped to, stored, and dispensed from Cardiology Associates of North MS outpatient clinic located at 499 Gloster Creek Village, Tupelo, MS 38801 are received, acknowledged with the sponsor, logged into the drug accountability logs, and stored in locked cabinets in the Research Investigational Drug Closet. The Research Investigational Drug Closet is located on Pod D of the clinic facility with key-entry access only granted to the Study Nurses listed on the delegation of authority logs; those nurses who are able to dispense study medications according to the specific study protocols as well as those who are licensed by the state of MS.
Storage and dispensing of Schedule IV Medications: Investigational Schedule IV drugs that are shipped to and dispensed from Cardiology Associates of North Mississippi outpatient clinic will be received, dispensed, maintained, and accounted for as per the Rules and Regulations of the MS Board of Medical Licensure, Title 30, Part 2640, Miss. Code Ann. §73-43-11 (Please refer to the attached Regulations).
The Research Investigational Drug Closet is equipped with state-of-the-art security locks, Medeco MVP cam locks. Medeco MVP cam locks are manufactured from high density zinc die cast, and offer patented key control to prevent the unauthorized duplication of keys and maintain system integrity. Medeco MVP cam locks design features a unique elevate and rotate pin tumbler design, double-locking action, making the locks virtually pick proof. All Medeco keys and locks are protected under patent, trademark, and copyright laws. Medeco keys may only be duplicated by Medeco or by a Medeco authorized sales outlet, and only at the request of the original purchaser of the lock. The door of the Research Investigational Drug Closet is also equipped with an automatic closure arm, preventing the door from standing open. The Medeco lock on the door handle is a one-way lock – the only way to open the door is with a key and once the door closes, it is locked. Once inside, the door can be opened without a key from the inside; however, entrance from outside the closet is only with the Medeco key.
The temperature of the Research Investigational Drug Closet is maintained between 62 (F) and 76 (F) degrees with temperature recordings documented during business hours.
Investigational Drug Destruction: Upon written notification of study termination, the study coordinator will complete any and all documentation regarding inventory of investigational product (IP) issued to the site. Inventory documentation will include drug accountability of unused IP as well as IP dispensed to and returned by participating subjects. Documents to be completed include the Study Drug Accountability Log and the CANM Record of Destruction of Investigational Product.
As mandated by federal law, all records involved must be kept for a period of two (2) years following the date a marketing application is approved for the drug for the indication for which it is being investigated. If no application is to be filed or if the application is not approved for such indication, until two (2) years after the investigation is discontinued and FDA is notified. In cases of international study centers, records must be kept for 15 years.
Procedure for Destruction:
1. If IP container is sharp (needles, spikes, adapter devices, glass) it will be disposed of in the red, rigid biohazard sharps containers.
2. If the material (IP) is considered a non-hazardous pharmaceutical, a biological drug, all IP contained therein will be disposed of in the red, rigid biohazard sharps containers. If an IP container is considered empty or contains less that 3% of the original volume remaining, the IP and containers will be disposed of in the red rigid biohazard sharps containers. The study coordinator will record the following information for all destroyed IP on the appropriate drug accountability log: drug name, kit/lot number, quantity destroyed, and date of destruction.
3. Gowns, gloves, paper towels, and related waste generated in the destruction of IP will be disposed of in regular trash, unless gross contamination with hazardous substances is present.
4. Disposition of IP generated waste is as follows:
a. Regular trash is collected by housekeeping staff and is transported from site receptacle to landfill by Waste Management, 3165 Northport Road, Tupelo, MS 38801.
b. Full red rigid sharps containers are collected by housekeeping staff and presented for pickup by GreenServ. Regulated medical waste is ultimately delivered by GreenServ to the incinerator to be properly destroyed.
5. At study close-out visit, per sponsor request, all unused lab kits will be broken down and disposed of in a “red, rigid biohazard sharps container.”
Biologic Specimen Collection, Storage, and Shipping Procedures:
Study-specific lab supplies will be provided to Cardiology Associates Research, LLC by study sponsors in order to obtain protocol required biologic specimens. Supplies provided should include, but not limited to: laboratory manual, quick reference chart, visit-specific laboratory kits, extra lab supplies, patient requisitions forms, packaging and shipping materials (i.e. boxes, pre-printed airbills, labels, etc.) and laboratory re-supply forms. Lab supplies will be stored in a dry, temperature-controlled area away from general patient population.
Research staff trained and licensed to perform phlebotomy should become familiar with the lab kit supplies, order of draw, and sample processing instructions prior to collection. Staff will ensure expiration date of kit prior to collection; complete required requisition forms for each specific kit/visit with the patients study ID; perform phlebotomy using universal precautions; universal precautions are also to be used when collecting other biologic samples such as urine, sputum, etc.
Centrifugation/processing of specimens will be performed per study-specific requirements as outlined in each study laboratory manual. Once processed, specimens are to be stored per protocol requirements and packaged/shipped per IATA guidelines and during the time frame indicated by each study. All research staff members involved in the collection, processing, and shipping of biologic samples are to complete and maintain IATA certification in accordance with GCP/FDA regulations. Staff certificates of completion are to be filed in the study regulatory binder or laboratory manual.
Study-specific lab specimens that are collected at North Mississippi Medical Center (hospital) that require shipment to an outside Central Lab will be processed by the appropriate licensed and trained research staff. Once specimens are processed, the staff will prepare specimen according to IATA guidelines for shipment to the Central Lab facility and placed in the designated area for overnight courier pick-up. If the specimen is obtained late in the day and the overnight courier has already made the scheduled pick-up, the research staff will then transport the shipping container by private vehicle to the nearest designated overnight courier location for drop off.
For specimens collected at the hospital for studies conducted at our outpatient clinic located at 499 Gloster Creek Village, Suite A-2, those specimens will be processed and prepared for shipment according to IATA guidelines for shipment to the Central Lab facility and placed in the designated are for overnight courier pick-up. If shipping containers and documents required per study protocol are not available at the hospital office, the specimen will be placed in an appropriate biohazard container to prevent the possibility of spills, leakage, odors or spoilage and transported to the clinic for processing by the clinic research staff. Study-specific lab specimens collected at the outpatient clinic will be processed by the appropriate licensed and trained research staff. The staff will prepare specimen according to IATA guidelines for shipment to the Central Lab facility and placed in the designated area at the clinic for overnight courier pick-up. If the specimen is obtained late in the day and the overnight courier has already made the scheduled pick-up, the research staff will then transport the shipping container by private vehicle to the nearest designated overnight courier location for drop off.
For specimens collected at the outpatient clinic for studies conducted at the hospital, those specimens will be processed and prepared for shipment according to IATA guidelines for shipment to the Central Lab facility and placed in the designated area for overnight courier pick-up. If shipping containers and documents required per study protocol are not available at the outpatient clinic, the specimen will be placed in an appropriate biohazard container to prevent the possibility of spills, leakage, odors or spoilage and transported to the clinic for processing by the clinic research staff.
Storage of specimens is to be carried out as indicated by each particular study. All refrigerator/freezer units should be regularly inspected and kept clean. Food and beverages for human consumption will not be stored in refrigerators/freezers designated for biologic samples. All samples being stored in refrigerator/freezer will be appropriately labeled and will be placed in an appropriate container to prevent the possibility of spills, leakage, odors, or spoilage. Daily temperature logs (Monday-Friday) will be maintained for each refrigerator/freezer documenting daily temperatures. Temperature logs are to remain in close proximity to the corresponding refrigerator/freezer unit.
All source documents for each specimen (i.e. shipping airbill receipt, copy of sample requisition form, test result reports, critical values received via fax, etc.) are to be filed with other source documents generated for that visit in the patient shadow chart.
Study Close-out: Once a sponsor has notified our site of study closure, the trial will remain active with the governing IRB, local or central, until all activities are complete. This includes, but is not limited to, all queries resolved, all administrative/regulatory issues resolved, eCRF database is locked, final financial disclosures obtained, etc. In the event annual renewal of the trial is required by the local IRB during the close-out phase, the trial will be renewed in order to remain active and the sponsor will be required to pay annual renewal fees based upon terms of the executed CTA.
Once a study has been officially closed with the local/Central IRB, a close-out visit has been completed and all documents archived, should a sponsor make a request for additional documents to be collected, a fee of no less than $300 will be assessed. In the event of a substantial request for documents, the fee will be increased accordingly.
Long-Term Storage of Research Documents: As individual trials close with both the sponsor and the governing IRB, all trial related documents (including, but not limited to: source documents for each subject screened/enrolled into the trial, contents of all regulatory binders, investigational product accountability logs, financial documents, etc.) are archived and stored in locked, secure storage located at Cardiology Associates of North Mississippi outpatient clinic at 499 Gloster Creek Village, Suite A2, Tupelo, MS 38801. Archived documents are stored indefinitely or until Cardiology Associates Research, LLC receives notification from the sponsor or FDA allowing destruction of records.
Source Documents: Source documents include, but are not limited to hard copies of medical records such as History/Physical, consult notes, lab reports, radiology reports, EKG’s, operative notes, procedure reports, etc. These records are filed in a shadow chart for each individual subject. Cardiology Associates Research, LLC uses two separate eMR’s—the eMR for the hospital facility, North MS Medical Center is SCM and the eMR for our outpatient clinic is EPIC. Sponsors, monitors, or representatives of the trials are granted read-only access to SCM in order to monitor the subjects MR. Access is not granted for EPIC—copies of records from EPIC are printed and filed in the shadow chart. Prior to review of eMR records, Confidentiality Agreements for both NMMC and CARe must be signed. Both eMR systems are CFR Part 20 compliant. (Please reference North Mississippi Medical Center EPIC Security Document.)
In the event of a Remote Monitor Visit request, a list of requested documents to be reviewed will be supplied by the sponsor. Subject source records will be de-identified for all subject identifiers and uploaded via a secure sponsor web portal in the EDC or sent via an encrypted email.
Certified copies: Cardiology Associates Research, LLC, as a means to certify source documents as a certified copy of the EMR, will stamp a group of stapled documents with a stamp that states “Certified Completed Copy of EMR From ____ To _____” signed by PI and dated.
In order to certify records from outside facilities, a Note to File will be included with such records declaring that they are a totality of what was received. **Please note this policy is effective 02/01/2023.**
Vendor Representatives: Clinical trials conducted at North MS Medical Center facility often request or require a sponsor representative or vendor to be present during the treatment of a subject enrolled in a clinical trial. All sponsor representatives and vendors entering North MS Medical Center for the purpose of supporting the treatment provided through a clinical trial must comply with North MS Health Services, Inc. Policy #955-02 and requirements of Reptrax. Sponsor representatives and vendors can visit www.reptrax.com for a complete list of requirements and to complete registration and credentialing. Sponsor representatives and vendors will be required to check in at the Reptrax kiosk prior to initiating any activities. (NMMC Policy #955-02 attached)
Routine Maintenance of Equipment: Medical equipment used to collect data points related to clinical trials are inspected and approved by North MS Medical Center Biomedical Department prior to the initial use of the equipment. Routine maintenance and calibration for all medical equipment occurs at least annually. Medical equipment includes but not limited to: digital and manual weight scales, automatic blood pressure monitors, EKG machines, lab centrifuge, IV infusion pumps, etc. Records documenting initial and annual maintenance are kept in the Biomedical Department and are available upon request. Labels can also be found on each piece of equipment documenting the month/year of the most recent inspection or maintenance.
Emergency Provisions: (Note: this is the Emergency Response Policy for Cardiology Associates of North MS, Policy #366). Any staff member who discovers a patient, visitor or employee in need of emergent care is responsible for getting appropriate assistance.
- Designated staff in each location are aware of the procedure to follow in their specific location. Crash carts are readily accessible.
- In the Tupelo clinic, the following procedure is to be followed:
- The staff member will seek assistance from clinical personnel in the immediate area.
- A designated person in the room will call 911 and inform them of the location.
- One person will be assigned to the entrance door to meet ambulance personnel and direct them to the emergency location.
- An RN and/or physician from the clinic may be asked by the ambulance crew to accompany the patient in the ambulance depending on the patient’s stability.
A copy of the resuscitation attempt form and/or other documentation should be sent with the patient. The physician and/or clinical staff will communicate as needed with the Emergency Room physician regarding the patient’s condition.
Billing: CMS has issued a National Coverage Determination which addresses clinical trial services that qualify for Medicare coverage. The Regulatory Specialist will maintain documentation to support our involvement in such trials. Services specifically required for the research study outside the standard of care should not be billed.
The Regulatory Specialist checks the EPIC billing system on a daily basis for all enrolled research patients’ charges to determine if charges are billable to patient / insurance or not billable.
References: CANM Policy #758, CANM Policy #761, CANM Policy #770
Mississippi State Board of Medical Licensure, Administrative Code, Title 30: Part 2640 (www.msbml.ms.gov)
North Mississippi Medical Center EPIC Security Document
POLICY DESCRIPTION: Clinical Research
POLICY #: 350
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
May 21, 2002
Nov. 21, 2002
March 19, 2003
July 22, 2004
August 10, 2005
September 6, 2007
January 16, 2008
August 14, 2008
November 17, 2009
February 10, 2010
August 12, 2010
November 9, 2011
March 4, 2014
September 10, 2014
July 7, 2015
March 10, 2016
May 13, 2020
September 16, 2021
August 10, 2022
March 29, 2023
EFFECTIVE DATE: June 1, 2000
Crash Cart Policy
Policy:
It is CANM’s policy to maintain crash carts in readily accessible areas. Daily checks will be performed.
Procedures:
Crash carts are stored in readily accessible areas adjacent to patient rooms and testing locations in the clinic.
Crash carts are to be checked daily for O2 pressure, defibrillator function and breakaway tie integrity. These results are logged and initialed daily by the clinic supervising R.N. (for clinic cart), and the non-invasive R.N. (for the non-invasive cart). The maintenance logs are stored on the crash cart for one year following completion for review purposes.
Should the breakaway ties not be intact upon inspection, the supervising R.N. will check the contents of the crash cart and replace them as needed. She may also at her discretion assign these duties to other personnel under her supervision or in her absence.
The cart will be inspected monthly for expired medications. Any expired medications will be ordered and replaced at that time.
Note: At regional locations, crash cart medications will be checked and documented on a daily basis. This replaces the requirement of the breakaway ties at those locations.
POLICY DESCRIPTION: Crash Cart Policy
POLICY #: 378
APPROVED: January 25, 2002
REVISION DATE: Feb. 19, 2002
November 12, 2007
August 5, 2014
November 6, 2018
EFFECTIVE DATE: January 25, 2002
Drug Sample Documentation
Policy:
It is CANM’s policy to keep documentation of all drug samples distributed to the patient.
Procedures:
Sign-In Record: Upon delivery of drug samples to the clinic, providers sign an electronic device for the Pharmaceutical Representative.
Dispensation Record: The clinical staff must document that samples are given to the patient in the patient’s electronic medical record, the EMR. The documentation in the EMR will support the dispensation of drug samples.
POLICY DESCRIPTION: Drug Sample Documentation
POLICY #: 380
APPROVED: March 29, 2002
REVISION DATE: July 18,2002
May 13, 2020
EFFECTIVE DATE: March 29, 2002
Emergency Response
Policy:
It is CANM’s policy to respond to all emergent medical problems when the need for emergent care is identified.
Procedures:
- Any staff member who discovers a patient, visitor or employee in need of emergent care is responsible for getting appropriate assistance.
- Designated staff in each location are aware of the procedure to follow in their specific location. Crash carts are readily accessible.
- In the Tupelo clinic, the following procedure is to be followed:
- The staff member will seek assistance from clinical personnel in the immediate area.
- A designated person in the room will call 911 and inform them of the location.
- One person will be assigned to the entrance door to meet ambulance personnel and direct them to the emergency location.
In regional locations, clinical staff may adjust the above procedures as needed to achieve the same outcome which is responding to the situation promptly and efficiently.
- A copy of any pertinent documentation should be sent with the patient. The physician and/or clinical staff will communicate as needed with the Emergency Room physician regarding the patient’s condition.
POLICY DESCRIPTION: Emergency Response
POLICY #: 366
APPROVED: July 24, 2001
REVISION DATE:March 19, 2003
November 18, 2004
October 11, 2005
November 12, 2007
August 7, 2012
July 11, 2023
EFFECTIVE DATE: July 24, 2001
Informed Consent
Policy:
It is the policy of CANM that a fully completed legal consent form must be signed by the patient or patient’s representative and witnessed by a staff member prior to the performance of certain procedures (e.g., cardiac and vascular diagnostic and/or percutaneous interventional procedures, electrophysiology procedures, device implants, tests with contrast administration, stress tests, and percutaneous venous procedures).
Procedures:
- The responsibility for obtaining the informed consent lies with the physician.
- Informed consent is a process involving communication to inform and advise the patient adequately as to the type of procedure to be done and alternative methods of treatment available, if any. If the patient is a minor or legally incompetent, the information described above will be given to the patient’s representative.
- The appropriate informed consent form should be used. By signing the form, the patient indicates consent and authorization for the procedure.
- The patient’s name and all blanks requiring insertion of information must be completed prior to the form being signed by the patient.
- The clinical support staff has the responsibility to ensure that the form is properly completed and placed into the patient’s medical record for the protection of the patient and physician/provider.
- Informed refusal is incorporated into the consent process. In the event of refusal, staff will document that the patient elects to not have the procedure after being informed of the nature of the procedure, including prognosis if refused.
POLICY DESCRIPTION: Informed Consent
POLICY #: 354
APPROVED: April 19, 2000
REVISION DATE: May 16, 2001
May 21, 2002
August 9, 2006
December 3, 2008
September 16, 2021
EFFECTIVE DATE: June 1, 2000
Laboratory & Diagnostic Studies
Policy:
It is CANM’s policy that all lab results and other diagnostic studies will be ordered and reviewed by a physician/provider, and patient will be notified.
Procedures:
- Laboratory and diagnostic studies should have a documented order. For laboratory testing to be processed by an outside entity, the appropriate lab order form should be completed and signed.
(Options: type in CANM notes, dictate a note, or use electronic medical record feature for ordering laboratory and diagnostic testing.) - The order form should include a diagnosis supporting the medical necessity of the test ordered. Medicare Local Coverage Determinations (LCDs) and Medicare National Policies (NCDs) are available for reference in determining “covered diagnoses” according to Medicare. Advance Beneficiary notice will be available for patients to sign in the absence of a diagnosis supporting the medical necessity of diagnostic testing.
- When sending laboratory tests to an outside reference lab for processing, pertinent billing information is available in the EMR for retrieval by reference lab staff.
- The results/reports will be forwarded to the designated clinical personnel responsible for tracking receipt of the result. Designated personnel will follow up on any results not received in a timely manner.
- In the EMR, the results (normal and abnormal) appear on the provider’s desktop for review and electronic signature. Results will be addressed promptly by the physician/provider, with any recommendations and instructions given to clinical staff. The ordering provider and/or patients will be notified of results. (Note: If a diagnostic test was not ordered by a CANM provider, the results will be sent to this ordering provider, who will notify the patient.) Documentation of all communication will be made in the EMR.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Laboratory & Diagnostic Studies
POLICY #: 368
APPROVED: July 24, 2001
REVISION DATE:April 30, 2002
July 1, 2002
March 19, 2003
July 22, 2004
August 9, 2006
October 13, 2017
November 6, 2018
EFFECTIVE DATE: July 24, 2001
Leaving Against Medical Advice
Policy:
Should a patient leave the clinic Against Medical Advice (AMA) or prior to treatment being completed, the health care provider must document the event in the patient’s medical record.
Procedures:
- Upon the patient’s decision to leave the clinic AMA or prior to treatment being completed, the health care provider must document the patient’s decision and action in the patient’s medical record.
Documentation shall be specific and include all pertinent information preceding, during, and following the patient’s departure. - Should the patient decide against having a recommended test or choose to leave prior to the test being completed, the health care provider must thoroughly document the event in the patient’s medical record and must also ask the patient to sign the “Informed Refusal” statement on the back of the consent form for the specific test.
If the patient refuses to sign the “Informed Refusal” statement, the health care provider shall document the patient’s refusal to sign in the patient’s medical record.
POLICY DESCRIPTION: Leaving Against Medical Advice
POLICY #: 360
APPROVED: June 13, 2001
REVISION DATE:
EFFECTIVE DATE: June 13, 2001
No-Shows
Policy:
No-shows shall be documented in the patient’s chart, with successful and unsuccessful attempts to followup as appropriate.
Procedures:
- When a patient does not show up for a scheduled appointment, documentation is automatically made in the Epic system. (If the patient is a self-referred new patient and has no established record, no action is needed.)
- If the appointment scheduled was a consultation request, the appointment clerk will notify the referring physician’s office that the patient did not keep the scheduled appointment. The referring physician’s office will be responsible for contacting the patient.
- After one no-show, a letter will be sent to the patient. Occasionally, the provider may choose to withdraw from care.
- All communication with the patient and all attempts to contact the patient (both successful and unsuccessful) should be documented in Epic.
- If the patient verbalizes during a telephone conversation that they do not wish to reschedule an appointment, the conversation should be documented in Epic.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: No-Shows
POLICY #: 372
APPROVED: July 24, 2001
REVISION DATE:April 30, 2002
March 19, 2003
August 28, 2003
September 13, 2005
July 12, 2006
February 12, 2008
October 20, 2009
December 10, 2013
August 11, 2015
October 13, 2017
June 10, 2020
EFFECTIVE DATE: July 24, 2001
Open Access Policy
Policy:
The Physicians of Cardiology Associates of North Mississippi have adopted an open access policy.
Procedures:
1. The Referring Provider will call Cardiology Associates for an appointment. The Appointment Scheduler will check the schedule for the first open appointment time. If there is an open time, the Appointment Scheduler will book the appointment and inform the caller of the appointment time. If there are no available appointment times, the Appointment Scheduler will then transfer the call to the Clinical Director (or her designee).
2. The Clinical Director (or her designee) will talk initially with the caller. If the Referring Provider states that the patient needs to be seen on the same day, the Clinical Director (or designee) may consult the Non-Invasive Physician when necessary. Based on the information given by the caller, determination will be made as to whether or not the patient needs to be seen on the same day or can be scheduled for a future visit.
. a. Clinical Director (or designee) will tell the patient when to arrive for the appointment. The Clinical Director (or designee) will follow the “Rules of Engagement for Clinic” when
assigning the time of appointment and the physician. The Clinical Director (or designee) will notify the Receptionist of the patient’s pending arrival and inform the Receptionist regarding the Physician who will examine the patient so that the fee ticket will be routed appropriately.
b. If the patient is to be seen on a future date, the Clinical Director (or designee) will either assign a date and time or transfer the caller to the Appointment Scheduler for an appointment.
RulesofEngagement-September2016
POLICY DESCRIPTION: Open Access Policy
POLICY #: 356
APPROVED: May 10, 2001
REVISION DATE: June 10, 2002
March 19, 2003
November 18, 2004
August 9, 2006
December 3, 2008
September 8, 2016 (Rules of Engagement)
EFFECTIVE DATE: May 10, 2001
Patient Falls
PURPOSE: To provide a guideline for assessments, interventions, and documentation of patient falls.
POLICY: It is CANM’s policy to document patient falls, assess for injury, provide appropriate first-aid measures,
AND call EMS fortransport to the local Emergency Room for treatment, if necessary.
PROCEDURE:
- When a patient falls, ensure the patient is safe from further harm and assess for injuries.
- If minor injuries are noted, perform first-aid measures. Notify the patient’s CANM physician, OR the “Green Doctor” who is supervising the Non-Invasive Testing Area, regarding the fall/injuries.
- If further assessment/treatment is needed, 911 should be called, and the patient should be assessed by the local EMS, and transported to the local hospital if necessary. The patient has the right to refuse treatment or transportation to the local ER. (This should be documented on the incident report.)
- A nurse should appropriately document the incident on a Patient/Visitor Incident Report Form, completing all questions.
- All incident reports should be maintained for future reference.
- In the event there appears to be a pattern of patient falls, the CANM Management Team should review the Incident Report Forms, and determine if a corrective action plan should be implemented.
POLICY DESCRIPTION: Patient Falls
POLICY #: 365
APPROVED: July 8, 2014
REVISION DATE:
EFFECTIVE DATE: July 8, 2014
Pharmaceutical & Device Representative Guidelines
Policy:
CANM will take reasonable safeguards, as required by the Health Insurance Portability and Accountability Act (“HIPAA”), to assure that its patients’ health information is protected. While Pharmaceutical and Device Representatives provide a valuable service to CANM’s physicians and staff, they will be required to adhere to following procedures while providing their services in the clinic.
Procedures:
Pharmaceutical Representatives
- The Representative should check-in with the Receptionist upon arrival.
- If the Representative is not scheduled to see a physician and is only requesting to leave samples, the Representative shall check-in with the Purchasing Agent, or a Receptionist at the regional offices, who will contact a nurse to determine which physician will sign for the samples. Purchasing Agent, or regional receptionist, will obtain physicians’ signatures.
- The Purchasing Agent will place the product in the designated area in the drug storage room. The drug storage area must be maintained in an orderly state at all times.
- Representatives shall contact the Purchasing Agent, or a Receptionist at the regional offices, to schedule lunches for the physicians and staff. The Representatives will meet with the physicians during this lunch period to educate them regarding new products.
- If the Representative must cancel a scheduled appointment, he /she shall contact the Purchasing Agent or regional Receptionist, not the physician’s nurse.
Device Representatives
- CANM nurses shall notify and schedule the Device Representative for clinic visits. Due to patient confidentiality concerns, as well as physician and staff efficiency / patient flow concerns, it is imperative that the Representative only be present in clinic when he / she is assisting in patient care, at the request of the physician or clinical staff.
- During clinic visits, the Device Representative shall assist the physicians and nurses as needed; i.e. reprogramming, training personnel, educating physicians and nurses regarding new technology.
The Representative shall only have access to information and be involved in conversations regarding patients with whom he / she is actively involved in their care.
Any information regarding a patient’s illness is confidential. The Representative shall be given a copy of this policy / procedure, as well as, be required to sign a confidentiality agreement. These shall be kept on file.
POLICY DESCRIPTION: Pharmaceutical & Device Representative Guidelines
POLICY #: 384
APPROVED: June 25, 2003
REVISION DATE: August 10, 2005
August 9, 2006
August 5, 2014
May 13, 2020
September 15, 2022
December 12, 2023
EFFECTIVE DATE: June 25, 2003
Physician Departure
Policy:
If a physician leaves CANM, the group will ensure continuity of care for patients.
Procedures:
- If a physician chooses to leave CANM, notice should be given to the Board so patients can be reassigned as soon as possible to prevent disruption in care. Upon the unfortunate occurrence of a physician death, sudden incapacitating illness, or other departure, the patients will be reassigned to another CANM provider.
- The departing physician’s patients will be notified and given the option of follow-up care with another CANM provider.
- Any patient telephone calls and requests for prescription refills for the departing physician will be forwarded to the call center. Prescription refills will be authorized until the patient’s next regularly scheduled appointment as specified at the time of the patient’s last visit (i.e., return in 6 months, 1 year).
- Completion of any outstanding records (due to extenuating circumstances) and/or any requests for amendments to a record will be reviewed with the Board President for appropriate action.
POLICY DESCRIPTION: Physician Departure
POLICY #: 385
APPROVED: September 28, 2004
REVISION DATE: December 3, 2008
July 9, 2020
EFFECTIVE DATE: October 13, 2004
Precertifications
Policy:
It is the policy of CANM to perform the precertification process with health plans, as needed.
Procedures:
- When the physician places an order in Epic, a referral (precert) is generated and routed to the appropriate workqueue automatically. This alerts the precert nurse to start the authorization process.
- When needed, the precertification nurse reviews the health plan’s clinical guidelines and criteria for coverage.
- The precertification nurse verifies eligibility and contacts the patient’s health plan when needed (phone call or on-line) and provides the demographic and clinical information. If precertification is obtained, the precertification number is documented (for the use in the billing process if needed). If it is determined that no precertification is needed, a reference number is obtained. In some instances, physician involvement (including peer-to-peer telephone call) may be needed for approval.
POLICY DESCRIPTION: Precertifications
POLICY #: 352
APPROVED: April 19, 2000
REVISION DATE: December 3, 2008
November 6, 2018
June 10, 2020
EFFECTIVE DATE: June 1, 2000
Prescription Management
Policy:
It is CANM’s policy that physicians, with assistance of clinical personnel under physician supervision, will manage prescription requests.
Procedures:
- If patient is physically present in the physician’s office, prescriptions may be generated and electronically sent to the pharmacy using a secure network (e-prescribing). Any prescriptions that cannot be submitted electronically may be electronically faxed, handwritten, or generated by/ printed from the electronic medical record. The prescription will contain the patient’s name, date, name of medication, number of tablets, dosage instructions, and number of refills.
- If patient requests refill, communication occurs prior to refill being given. Clinical staff will obtain pertinent information: patient name, date of birth, date last seen, physician’s name, prescription refill needed, pharmacy name and telephone number. Clinical staff will confirm in the patient’s medical record the drug name, dosage, date last seen, and if medication is to be continued long term, i.e., Plavix. No refill will be given if patient has not been seen within one year. Some exceptions may apply. It will be permissible to give the patient a 30-day supply with no refills and a follow-up appointment with a Nurse Practitioner if the requested refill is required to maintain their current health status, i.e. Lasix, CHF medications, Plavix, Coumadin, CAD medications, etc.
- After phoning in a refill or writing a new prescription, documentation should be done in the electronic medical record.
POLICY DESCRIPTION: Prescription Management
POLICY #: 382
APPROVED: April 30, 2002
REVISION DATE: June 10, 2002
November 17, 2009
March 9, 2011
December 28, 2023
EFFECTIVE DATE: April 30, 2002
Problem Patient Discharge
Policy:
Physicians are not required to continue treatment of a patient who is uncooperative, refuses to follow treatment advice and/or presents difficulties in the doctor-patient relationship. A patient has no legal right to force a physician to continue a particular course of treatment.
Procedures:
- The following legal obligations must be honored when discharging a potential problem patient.
a) continuity of patient care by providing ample time for the patient to find alternative care (recommended at least 30 days from the date of notification, unless there are extraorindary circumstances),
b) to inform the patient so he/she is aware of consequences of following or not following recommended treatment, and
c) to give reasonable notice of intent to discontinue treatment.
- The physician should send a letter to the patient via registered mail, return receipt requested. All documentation of this transaction should be kept. (A sample letter is available in the electronic medical record system.)
- Thorough documentation of all contact with the patient and relevant procedural steps must appear in the record.
POLICY DESCRIPTION: Problem Patient Discharge
POLICY #: 362
APPROVED: July 24, 2001
REVISION DATE: September 8, 2016
EFFECTIVE DATE: July 24, 2001
Referrals to Other Healthcare Providers
Policy:
Referrals to other healthcare providers are made as appropriate.
Procedures:
Order for referral is entered into the electronic medical record by the provider.
Scheduling nurse should send a staff message to the appropriate physician desktop to follow up on the status of the referral (timeframe about a week out).
- Follow up should include documentation confirming the appointment and that the patient has been contacted by the subsequent treating physician or facility.
POLICY DESCRIPTION: Referrals to Other Healthcare Providers
POLICY #: 370
APPROVED: July 24, 2001
REVISION DATE: June 10, 2002
August 10, 2005
May 13, 2020
EFFECTIVE DATE: July 24, 2001
Response to Patient Concerns
Policy:
Response to patient concerns regarding medical care or treatment will occur in a timely and thorough manner.
Procedures:
- Physicians and office staff are to handle patient concerns tactfully and with the highest degree of confidentiality.
- The appropriate office staff will address the concern and document accordingly.
- Information will be gathered from those individuals involved. Information will be analyzed to determine solutions and course of action.
- Response and resolution of patient concerns will occur in a timely fashion.
- When necessary, staff may seek assistance from a member of the Management Team or a member of the Compliance Committee.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Response to Patient Concerns
POLICY #: 364
APPROVED: July 24, 2001
REVISION DATE:March 19, 2003
August 10, 2005
EFFECTIVE DATE: July 24, 2001
Treatment of Minors
Policy:
Cardiology Associates of North Mississippi, P.A. will not provide treatment of minors.
Procedures:
Minor is defined as being any one under 18 years of age. Any deviation from this will only be at the direction of an individual physician.
POLICY DESCRIPTION: Treatment of Minors
POLICY #: 358
APPROVED: May 23, 2001
REVISION DATE: Oct. 24, 2002
September 8, 2016
EFFECTIVE DATE: May 23, 2001
Billing: Charge Entry & Claim Submission
Cash Drawer Balance
Policy:
Receptionists at each practice site will be assigned the responsibility of managing the cash drawer. The responsibility will include receipt of cash, checks and/or credit card payments and providing the patient with a receipt. Each receptionist has their own cash drawer and is responsible for their own cash drawer.
Procedures:
Receptionists will:
- Record the payment to the patient’s account on the information system.
- Generate a receipt for the patient.
- Place the payment in the cash box. For checks and credit cards, the documents will also be placed in the cash box after appropriate validation.. Copies of checks, receipts, and credit card transaction slips are kept on file.
- Balance the cash drawer before turning in deposit.
In Tupelo, bank deposits will be presented to the Purchasing Agent for deposit. At regional locations, receptionists will be responsible for the deposit.
All cash reports will be balanced to the batch report.
POLICY DESCRIPTION: Cash Drawer Balance
POLICY #: 408
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
June 24, 2004
July 22, 2004
August 10, 2005
August 9, 2006
November 9, 2011
July 9, 2020
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Charge Correction
Policy:
When an incorrect charge is identified, a correction will be made.
Procedures:
- When an error is noted, the billing staff will be responsible for making the correction adjustment. If correction can be made (DOS, Dr., unit, etc.), correction will be made to claim and corrected claim is sent or payor is contacted. If a charge is keyed in error, the charge is zeroed or voided, the claim noted and the refund is done.
- A note of explanation will be documented on the patient’s account.
- Examples of charge corrections that may occur include:
- Charge posted to the wrong account
- Incorrect amount of the charge
- Duplicate posting
- Incorrect charge code and fee
- Incorrect date of service
POLICY DESCRIPTION: Charge Correction
POLICY #: 412
APPROVED: April 19, 2000
REVISION DATE: November 17, 2009
May 16, 2012
August 6, 2013
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Charge Entry – Hospital
Policy:
Both an electronic charge capture process and a manual charge capture process will be used for services rendered in the hospital.
Procedures:
- There is an interface between SCM (hospital electronic medical record) and Epic.
- Providers will enter the appropriate service to be billed in the hospital electronic medical record; interface crosses the charges to Epic.
- Charge router edits, evaluates, and routes charges in Epic.
- Errored charges are sent to charge router error pool / review workqueues.
- Charging errors are evaluated in professional billing charge review workqueues. Action will be taken as needed.
- Coders will research any incomplete charge data, and will seek provider clarification on any questions or issues.
- Charges are posted to professional billing guarantor accounts.
- Charges not entered in the hospital electronic medical record will result in providers reverting to a manual process, to include use of noting services rendered on a paper card and/or sheet which will be turned in to a coder for processing.
- Coders will read all procedures reports to assign/verify appropriate coding based on documentation (prior to claim submission).
- Services for certain interpretations (e.g., echocardiography and nuclear studies) are billed utilizing the physician’s dictated report.
Electrophysiology charges are processed manually; the automated charge capture process is not used. A file of hospital patient’s demographic information is maintained until charges are received.
POLICY DESCRIPTION: Charge Entry – Hospital
POLICY #: 410
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
November 17, 2009
August 7, 2012
September 8, 2016
November 6, 2018
February 13, 2020
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Charge Entry – Office
Policy:
Both an electronic charge-capture process and a manual charge capture process will be used for services rendered in the office setting.
Procedures:
- Providers and/or office staff will enter the appropriate service to be billed in Epic.
- Charge router edits, evaluates, and routes charges in Epic.
- Errored charges are sent to charge router error pool / review workqueues.
- Charging errors are evaluated in professional billing charge review workqueues. Action will be taken as needed.
- Charges are posted to professional billing guarantor accounts.
- Exceptions to the electronic charge-capture process will result in reverting to a manual/batch process.
POLICY DESCRIPTION: Charge Entry-Office
POLICY #: 406
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
August 10, 2005
November 17, 2009
December 8, 2010
October 12, 2011
August 11, 2015
October 13, 2017
February 13, 2020
EFFECTIVE DATE: June 1, 2000
Claim Submission
Policy:
CANM billing staff will strive to ensure timely billing of all claims.
Procedures:
- Payors will be billed via electronic claims service to those companies who have that capability through use of electronic technology. Claims that cannot be billed electronically, will be submitted to the appropriate payor on the standard CMS-1500 form.
- Claim forms will be generated and submitted to respective carriers daily.
- If payor provides electronic acknowledgement that it has received the claims into adjudication system, notification will be documented on the account.
- Secondary Payors: Upon receipt of payment from the primary carrier, a claim will be generated and submitted to any secondary carrier. The secondary claim must contain the total original charges, payment from the primary insurer, and net due from secondary carrier.
POLICY DESCRIPTION: Claim Submission
POLICY #: 414
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
September 6, 2007
December 3, 2008
May 16, 2012
August 6, 2013
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Diagnosis & Procedure Coding
Policy:
The provider will make all efforts to accurately report services rendered. The coders will assign codes based on the information provided by the physician.
Procedures:
- The provider will complete documents on a timely basis. Documentation in the medical record should reflect the code(s) selected.
- Each coder will have access to the most current edition of the coding tools (ICD-10 CM book, CPT-4 book, and HCPCS book). Coders will be familiar with the ICD-10coding conventions and the CPT and HCPCS instructions and guidelines.
- ICD-10 Coding: Providers should give specific diagnostic statements, being as specific as possible. All conditions being treated along with any condition impacting patient care should be coded.
Diagnoses “Rule Out”, “Probable”, “Suspected”, and “Questionable” will not be permitted. A diagnosis must be made and coded based on information available and symptoms presented. If a charge is received containing a rule out, it will be further researched for correct coding. - CPT Coding: Providers are responsible for assigning the Evaluation and Management service provided to the patient. The appropriate level should be supported by documentation in the medical record.
- Coders will match CPT codes to the appropriate diagnosis code.
- Incorrect charge documents will be returned to the provider for correction immediately so that timely charge entry can be performed. Incomplete charge documents will be researched in the electronic document retrieval system, with return to the originating provider if needed.
- Any new procedure codes will be researched by the coders. Once the correct code is assigned (with the help of the provider when needed), the code is entered into the computer system prior to charge entry.
POLICY DESCRIPTION: Diagnosis & Procedure Coding
POLICY #: 404
APPROVED: April 19, 2000
REVISION DATE: Feb. 1, 2001
December 3, 2008
November 9, 2011
August 7, 2012
September 8, 2016
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Fee Structure
Policy:
An annual review of the CANM fee structure will be performed.
Procedures:
- An annual review of the fees will be performed, utilizing comparison of carrier allowances.
- Any adjustments will be made upon identified need.
- The computer data base will be revised and updated to reflect any changes. This function is performed by NMHS IT staff upon request.
- A master fee schedule will be maintained as a resource for billing staff.
POLICY DESCRIPTION: Fee Structure
POLICY #: 400
APPROVED: April 19, 2000
REVISION DATE: August 17, 2021
EFFECTIVE DATE: June 1, 2000
Billing: Payment Posting & Denials
Billing Statements
Policy:
Billing statements will run daily, designed to send to a patient monthly.
Procedures:
- Statements will run daily, designed to send to a patient monthly.
- A patient will not get more than one statement every 28 days.
- A patient should get 3 statements and then the account should drop into the pre-collect workqueue for staff to work/send to the collection agency.
- A minimum balance of $5.00 is required for a statement to be sent.
- Any activity will be posted to each patient’s account.
POLICY DESCRIPTION: Billing Statements
POLICY #: 462
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
July 22, 2004
September 6, 2007
November 17, 2009
May 16, 2012
August 5, 2014
September 8, 2016
October 13, 2017
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Claim Denials
Policy:
Billing / coding staff will monitor and research claims denied for payment by insurance carriers to determine the cause of the rejection and if appropriate, the claim will be resubmitted for payment.
Procedures:
- Billing / coding staff will review the appropriate workqueues in Epic. Claims can be reviewed by reason, date and outstanding amount. These could be front-end denials or post-processing denials.
- Appropriate action will be taken after review of individual claims. This could include correcting the claim and resubmitting, sending additional documentation, and/or submitting letters of appeal.
- If recurrent denials are noted, education will be provided to appropriate staff/physician.
POLICY DESCRIPTION: Claim Denials
POLICY #: 460
APPROVED: April 19, 2000
REVISION DATE: August 10, 2005
November 17, 2009
November 9, 2011
September 8, 2016
November 6, 2018
February 13, 2020
December 12, 2023
EFFECTIVE DATE: June 1, 2000
Payment Posting
This policy was renamed July 2020; original name was Payment Posting – Electronic. The Payment Posting – Third party was combined with this policy.
Policy:
All payments received will be posted to the specific charge detail for which the payment is being made.
Procedures:
- Payments received will be posted to the charge detail for which the payment applies.
- In the event that a patient payment does not indicate the specific date(s) of service or the charge(s) to which the payment should be applied, payment will be posted to the oldest outstanding charge that is Patient Responsibility.
- If a patient’s account cannot be located, the payment will be posted to a designated clearing unidentified account and researched.
- Amounts verified to be uncollectible as a result of a contractual agreement with a third-party payor will be written off with the appropriate adjustment code at the time of payment posting. The Explanation of Benefit from the third-party payor will contain the contractual allowance for each procedure code, based on the agreement with each third-party payor to which it applies.
- Batches are balanced to ensure the money total matches the batch total of payments entered. Any discrepancies are corrected immediately.
POLICY DESCRIPTION: Payment Posting
POLICY #: 450
APPROVED: April 19, 2000
REVISION DATE: July 22, 2004
August 10, 2005
May 16, 2012
August 11, 2015
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Payment Posting - Non-sufficient Checks
Policy:
Non-sufficient funds checks shall be immediately followed up on with the patient and aggressive efforts will be made to collect the funds in cash.
Procedures:
- Upon receipt of a NSF notification, the patient or company will be immediately notified by the Account Receivable Clerk of the returned check. Upon patient instruction, the check can be resubmitted to the bank. If not, the patient will be requested to bring payment to the clinic as soon as possible plus the bank charge for the returned check.
- If payment is not received within 7 days, the payment will be reversed on the account to show returned check and a returned check charge will be applied to the patient’s account. A letter will be sent to the patient with such notification. Payment will again be requested for the NSF amount plus the returned check fee.
- If still no response, the account will be turned over to the collection agency following normal collection guidelines.
POLICY DESCRIPTION: Payment Posting – Non-sufficient Checks
POLICY #: 456
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
August 10, 2005
December 16, 2009
EFFECTIVE DATE: June 1, 2000
Billing: Follow-up & Collection
Collection – Time Payments
Policy:
An Account Representative can create a payment schedule for a patient on a qualified outstanding balance.
Procedures:
- Patients are encouraged to pay in full, however if they are unable, they can pay over time. Any Account Representative can set up a time payment arrangement, as long as it fits within our 24 month guideline.
- Time payments are set up in the billing system. Upon establishing time payments, the system automatically generates a statement message stating the patient’s commitment to pay.
- An Account Representative is assigned to follow up on delinquent time payment accounts. Delinquent time payment accounts are reviewed bi-weekly for any delinquent accounts (over 90 days since last payment).
- Delinquent accounts are given one month to make up the missed payment. If they fail to meet this schedule, the account may no longer be eligible for time payment, and account will be expected to be paid in full unless all missed payments are made. If patient defaults on the payment agreement, the account will be submitted to the collection agency.
POLICY DESCRIPTION: Collection – Time Payments
POLICY #:520
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
September 28, 2006
November 17, 2009
August 7, 2012
August 6, 2013
September 16, 2021
EFFECTIVE DATE: June 1, 2000
Collection Account Payment
Policy:
Payments received at our lock box on collection accounts will be posted to patient accounts.
Procedures:
- Payments received at our lock box on accounts that have been assigned to a collection agency will be posted to the collection balance..
- Any payments posted to the collection balance by the receptionist or account representative will be emailed to the CANM collection representative to distribute and report to the collection agency.
- If a patient comes to the office to pay on a collection balance, and there is a note that the collection agency has filed suit, the payment should not be accepted in the office.
POLICY DESCRIPTION: Collection Account Payment
POLICY #: 522
APPROVED: April 19, 2000
REVISION DATE: September 28, 2006
November 17, 2009
August 12, 2010
November 9, 2011
August 7, 2012
May 13, 2020
September 16, 2021
December 12, 2023
EFFECTIVE DATE: June 1, 2000
Collection Agency Payment Posting
Policy:
Payments sent to the collection agency for collection accounts will be posted to the patient’s account upon receipt of the collection agency payment and the corresponding report.
Procedures:
- Collection agencies will provide monthly account activity reports that identify all new accounts received, payments on existing accounts, and litigation process. The information from these reports will be documented, when appropriate, to each patient’s account.
- Collection agencies will provide the monthly payment report showing any payments made to them.
- Payment will be posted to each patient’s account.
POLICY DESCRIPTION: Collection Agency Payment Posting
POLICY #: 524
APPROVED: April 19, 2000
REVISION DATE: November 9, 2011
August 11, 2015
October 13, 2017
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Collection Agency Policy
Policy:
If a patient balance remains after patient balance follow-up, a minimum of 90 days has passed from date of posting and it is determined that the patient balance will not be written off, the account will be turned over to a collection agency by Patient Account Representative.
Procedures:
- Patient balances will be considered for collection if the following are applicable:
a) Patient balance exceeds $10.00;
b) Patient does not live up to payment plan or has failed to meet other commitments made to the collection staff; and
c) Return mail if no correct information can be obtained.
- The information system will be configured to generate patient statements.
- If a patient balance is considered to be un-collectible after thorough follow-up, according to the amount of the patient balance, it will be considered for referral to a collection agency.
- A list of patient accounts will be generated and forwarded to the agency. The list will include the data necessary for the collection agency to set up a new account for the patient.
- The Collection Account Representative will be responsible for preparing patient accounts that will be turned over to a collection agency.
- The account will be sent to collection or written-off using the appropriate adjustment code after being authorized by the Collection Account Representative.
- Any patient account balances transferred to a collection agency will be transferred from the Accounts Receivable to the collection agency.
POLICY DESCRIPTION: Collection Agency Policy
POLICY #: 518
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
August 10, 2005
November 17, 2009
November 9, 2011
August 7, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Insurance Follow-up
Policy:
The Business Office will be responsible for timely billing and follow-up.
Procedures:
Billing staff is responsible for monitoring and reviewing the appropriate Epic workqueues.
- Denied or Pending Claims. The following actions will be taken based on the code indicated:
a) If the patient is not eligible for benefits, or the service is not a covered benefit, the balance will be transferred to patient responsibility;
b) If additional information is required, the claim will be resent with the appropriate information or attachments; if additional information is required from the patient, the patient will be notified;
c) If demographic information or policy numbers are incomplete or inaccurate, research will be done to obtain valid data. This updated information will be immediately entered into the computer and the claim will be resubmitted.
d) If the claim is denied for coding or clinical reason, the claim will be reviewed to determine whether or not a reconsideraton or appeal can be done.
- No Response from Insurance. In the event that there is no response from insurance, the following actions will be taken.
a) If there is no response from the insurance company within designated payer-specific period of time, research will be done to determine claim status.
- Issues Causing Nonpayment:
a) Additional actions or information required to ensure payment
b) If the insurance representative states that the department has not received the claim, a claim will be submitted again.
All collection activities performed above will be entered on the patient’s account.
If there is still no response, the patient will be billed.
POLICY DESCRIPTION: Insurance
Follow-up
POLICY #: 500
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
September 6, 2007
November 17, 2009
May 16, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Non-Insured Patients
POLICY:
A discount of up to 50% will be given to non-insured patients with a minimum charge of $145 for new patients and a minimum charge of $50 for a return patient.
PROCEDURE:
All non-insured patients will sign a Financial Policy (FP) which will state that after 60 days from any date of service, if the patient is not actively making agreed upon monthly payments, the patient may be discharged from the practice. The patient will receive a copy, one will be retained by the collections staff and one will be forwarded to Medical Records department to be scanned into the EMR. A note will be put into EPIC indicating that the patient has signed the FP.
An adjustment will be made in the practice management system to discount the charges up to 50%. Non-insured patients will be called the day before their appointment and given the amount that they are required to bring. Patients with a 3-10 day hospital follow-up should not be called and will not be required to pay in advance. Patients presenting without the required amount must be rescheduled until they have the funds required. The regional clinics will be responsible for the phone calls to their patients.
Physician referred patients that are scheduled for same day are exempt from being called for up-front payment.
In the event that a physician referred patient cancels their appointment due to “financial responsibility”, communication occurs internally.
Patients without insurance that need any type of testing need to speak to a financial advisor prior to the test being performed. The advisor will inform them of the payment that is due before the procedure and how much will be due afterwards.
If a patient defaults after signing the FP, the patient may be subject to discharge from our practice. If discharged, a certified letter will be mailed to the patient and the patient’s account will be flagged and all future appointments and recalls will be canceled.
Patients can become active again by paying their delinquent balance or if there is a change in their insurance status.
Charity is now a limited program that will be only on request by administration or a provider of CANM.
POLICY DESCRIPTION: Non-Insured Patients
POLICY #: 501
APPROVED: July 8, 2014
REVISION DATE: August 11, 2015
October 13, 2017
July 9, 2020
September 16, 2021
September 15, 2022
December 12, 2023
EFFECTIVE DATE: July 8, 2014
Patient Balance – Accident
Policy:
Patients will be billed for services provided as a result of an automobile or other accident, when no response is received from liability insurance.
Procedures:
- Accident claims will be filed to the liability carrier, based on information provided by the patient.
- Statements will be sent to the patient for reimbursement if no response is received from the insurance company.
- The patient balance will be followed up according to patient billing and follow-up policies.
POLICY DESCRIPTION: Patient Balance – Accident
POLICY #: 502
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
September 15, 2022
EFFECTIVE DATE: June 1, 2000
Patient Balance – Bad Address
Policy:
The collection staff will attempt to determine the reason for bad address and obtain correct information for re-billing.
Procedures:
- Verification of current address will be attempted. Nearest relatives and employers will be contacted to attempt to secure a current address.
- All correspondence returned with a current address from the U.S. Post Office will be immediately entered onto the patient’s account on the information system.
- Accounts with inaccurate address information will be entered in account notes to assure that no further correspondence is sent and the patient address issue is immediately apparent if the patient returns to the clinic.
- Hold statement reason is updated to “Return Mail” on patient registration so that no other statements will be generated.
- If all efforts to secure a current address fail, the account will be referred to a collection agency on the next billing cycle.
POLICY DESCRIPTION: Patient Balance – Bad Address
POLICY #: 512
APPROVED: April 19, 2000
REVISION DATE: August 10, 2005
May 16, 2012
October 11, 2022
EFFECTIVE DATE: June 1, 2000
Patient Balance - Bankruptcy
Policy:
Upon receipt of bankruptcy notification from the representative court, the account balance will be written off to bad debt.
Procedures:
- Bankruptcy notification must be received in writing from the court of authorized authority. Accepting verbal notification is not sufficient to write off an account balance.
- The patient due balance will be written off to bad debt for any dates of service prior to bankruptcy filing date.
- If the account has been previously submitted to an outside collection agency, the agency will be notified of the bankruptcy and copies of the official documents submitted to the collection agency.
POLICY DESCRIPTION: Patient Balance – Bankruptcy
POLICY #: 506
APPROVED: April 19, 2000
REVISION DATE:
EFFECTIVE DATE: June 1, 2000
Patient Balance – Deceased
Policy:
The account balance of deceased patients will be written off to bereavement upon unsuccessful attempts to collect the account through normal collection processes of the clinic.
Procedures:
- Business Office staff will provide appropriate documentation of the death of a patient. Evidence will include but not be limited to newspaper reports, death certificates or reports from other medical authorities. Family members also report this at times.
- This information is then tagged to NMHS under Chart Correction Request with the date of death. NMHS updates the patient account to show deceased.
- A statement will be presented to the estate or surviving spouse.
- If payment is not received on the account after following the normal billing and collection process, the balance will be written off to bereavement (with adjustment code for deceased patient).
POLICY DESCRIPTION: Patient Balance – Deceased
POLICY #: 510
APPROVED: April 19, 2000
REVISION DATE: June 24, 2004
October 11, 2022
EFFECTIVE DATE: June 1, 2000
Patient Balance - Estate
Policy:
Estate claims will be adjudicated according to the following procedures.
Procedures:
- A proof of claim for anything $100.00 or over must be filed in a deceased person’s probate of estate within 90 days from the date of first publication of estate filing.
- Contact any relative, the executor or executrix or the attorney; get necessary information and file a probate form with appropriate court. The executor is prohibited by law from paying a late or improperly filed claim, no matter how valid the debt.
- The executor court will rule on validity of debt and payment will be made at time estate is settled.
POLICY DESCRIPTION: Patient Balance – Estate
POLICY #: 508
APPROVED: April 19, 2000
REVISION DATE: May 21, 2002
August 12, 2010
EFFECTIVE DATE: June 1, 2000
Patient Small Balance Account
Policy:
Patient account balances equal to or less than $3.00 will be written off if the account meets certain criteria.
Procedures:
- Small balances are amounts equal to or less than $3.00 that would cost more to bill for the balance than the value of the balance.
- If the account balance is less than or equal to $3.00 and is over 90 days old and there are no insurance due balances, the account will be written off.
- On a weekly basis a report will be generated to identify accounts that meet this criteria. The Account Representative will review the list for appropriate criteria and authorize the monthly write-off.
- Balances of $10.00 or less are written off after no response to two statements.
POLICY DESCRIPTION: Patient Small Balance Account
POLICY #: 514
APPROVED: April 19, 2000
REVISION DATE: September 28, 2006
EFFECTIVE DATE: June 1, 2000
Refunds and Credit Balances
Policy:
Patient accounts with a credit balance will be reviewed and a refund will be expediently made to the patient if the investigation indicates this is appropriate.
Procedures:
- When payments on an account create a credit balance, a thorough review of the account will be conducted to determine the cause of the credit balance.
- Credit balances will be resolved in a timely manner from the date of the receipt of the payment that generated the credit balance. Efforts are made to complete this within 60 days, but this could vary due to extenuating circumstances.
- Accounts are worked from insurance and self pay workqueues.
- Credit balances of less than $10.00 will not be refunded to insurance companies unless requested or if the credit is due to a duplicate payment. A paper check is not cut for Medicare, Medicaid, or Blue Cross State.
- Credit balances of less than $5.00 will not be refunded to patients unless requested by the patient. A small credit adjustment will be posted to the patient’s account.
- Refunds will be posted to the patient’s account.
- Requests for refund checks will be submitted to the accounting department on the designated request form and will require approval prior to mailing the refund check.
POLICY DESCRIPTION: Refunds and Credit Balances
POLICY #: 516
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
August 10, 2005
August 9, 2006
November 17, 2009
May 16, 2012
September 8, 2016
May 13, 2020
EFFECTIVE DATE: June 1, 2000
Information Systems
Information System Help
Policy:
Information system problems will be reported to the North Mississippi Health Services (NMHS) Information Technology Services (ITS).
Procedures:
- Office staff will submit any system help requests to NMHS ITS for problem resolution.
- A telephone call may be placed to the NMHS help desk, or the issue or request may be entered via the NMHS ServiceAid portal.
POLICY DESCRIPTION: Information System Help
POLICY #: 566
APPROVED: April 19, 2000
REVISION DATE: July 24, 2001
May 21, 2002
August 10, 2005
May 16, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Request for Custom Reports
Policy:
All requests for custom reports must be directed to North Mississippi Health Services (NMHS) Information Technology Services (ITS).
Procedures:
- Epic has an extensive library of reports available in the system. At times, a custom report may be needed
- All requests for custom reports should be submitted to NMHS ITS (Epic report writer).
- Managers/team leads in specific areas will work with the Epic report writer to see if a report can be generated.
POLICY DESCRIPTION: Request for Custom Reports
POLICY #: 564
APPROVED: April 19, 2000
REVISION DATE: May 21, 2002
August 10, 2005
May 16, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Security Level Designations
Policy:
North Mississippi Health Services Information Technology Services staff will assign levels of security and the corresponding password codes for all practice support staff and providers to access the Epic system.
Procedures:
- The NMHS ITS staff will assign levels of security and data access depending upon the levels of responsibility and their relative need for information to complete their job functions adequately and appropriately.
- All system users are required to log on and off of the system using his/her password. All users are encouraged to sign off their workstation when they leave their area to avert any misuse of their system by other individuals. Session will timeout after specified inactivity period.
- Upon termination of any staff or provider, NMHS ITS staff (Epic usergroup) will delete the user from the system to prevent access capabilities.
References: CANM Policy #550, CANM Policy #752, CANM Policy #773, CANM Policy #783, CANM Policy #784
POLICY DESCRIPTION: Security Level Designations
POLICY #: 552
APPROVED: April 19, 2000
REVISION DATE: May 21, 2002
March 19, 2003
March 2, 2005
August 10, 2005
May 16, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
System Administration
Policy:
North Mississippi Health Services (NMHS) Information Technology Services (ITS) will be responsible for maintaining all master files and updating the data in such files in the information system.
Procedures:
- A transition from Centricity electronic medical record and Athena practice management system to Epic Systems Corporation was made April 17, 2019. The Centricity tab is the source of truth for all historical clinical data prior to April 17, 2019.
- North Mississippi Health Services will be responsible for maintaining Epic, including master files, updates, and data backups. Epic will include clinicals/electronic medical record as well as revenue cycle/professional billing.
- Managers/team leads in specific areas will work with NMHS ITS as needed for resolutions of any issues that arise. Human Resources Manager is responsible for setting up new employee training.
- NMHS ITS staff will assign levels of security and system access to all users depending upon the levels of responsibility and their relative need for information to complete their job functions adequately and appropriately.
- Requests for changes to the master files must be submitted in writing.
References: CANM Policy #552, CANM Policy #752, CANM Policy #773, CANM Policy #783, CANM Policy #784
POLICY DESCRIPTION: System Administration (Practice Management System)
POLICY #: 550
APPROVED: April 19, 2000
REVISION DATE: May 21, 2002
March 19, 2003
March 2, 2005
August 10, 2005
May 16, 2012
July 9, 2020
October 11, 2022
EFFECTIVE DATE: June 1, 2000
Downtime Procedures for Epic
Policy: In the event of downtime of Epic, staff will revert to manual processes to capture patient data, document the encounter, and charge for the service(s) rendered.
Procedures: All departments will revert to manual processes to capture the necessary information, according to the job function.
Managers will work with their team(s) to outline manual processes. Examples of processes include keeping a log of incoming calls as well as using paper forms to document in-person encounters (e.g. patient information form, clinic visit form, paper worksheet for testing, patient consent form, and fee ticket).
When Epic access has been restored, staff will input the data captured manually into Epic as appropriate. An encounter should be started in Epic with the correct date of service. All aspects of care that occurred should be documented. The paper worksheets should then be shredded.
Reference: CANM Policy #787
POLICY DESCRIPTION: Downtime Procedures for Epic
POLICY #: 551
APPROVED: November 10, 2020
REVISION DATE:
EFFECTIVE DATE: November 10, 2020
Patient Communication
Account Activity Inquiries
Policy:
Telephone inquiries regarding patients’ financial accounts shall be directed to the account representatives.
Procedures:
- If the patient is just calling to provide an update to demographic information, the person taking the call can register that information.
- All patient financial inquiries will be recorded in the notes section of the patient’s electronic account. All notes will be time-stamped in Epic.
- Requests (i.e., insurance claim forms) that cannot be achieved during the telephone call will be followed up promptly. Documentation of the resolution will be documented in the notes section of the patient’s account.
- Requests that cannot be immediately resolved shall be tracked for assurance of resolution.
POLICY DESCRIPTION: Account Activity Inquiries
POLICY #: 600
APPROVED: April 19, 2000
REVISION DATE: July 22, 2004
November 17, 2009
May 16, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Nondiscrimination
Policy:
It is the policy of Cardiology Associates of North Mississippi, P.A. (CANM) not to discriminate on the basis of race, color, national origin, sex, age, disability, or any other classification protected by federal or state laws. Any person who believes someone has been subjected to discrimination may file a grievance.
Procedures:
CANM does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, or other protected class under federal or state laws.
Any person who believes someone has been subjected to discrimination may file a grievance under this procedure. CANM will not retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
Grievances must be submitted to the Compliance Committee within sixty (60) days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
- A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.
- The Compliance Committee (or his / her designee) shall conduct an investigation of the complaint. The investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Compliance Committee will maintain the files and records of CANM relating to such grievances. To the extent possible, and in according with applicable law, the Compliance Committee will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
- The Compliance Committee will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.
- The person filing the grievance may appeal the decision of the Compliance Committee by writing to the Board within 15 days of receiving the decision. The Board shall issue a written decision in response to the appeal no later than 30 days after its filing.
The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: ocrportal.hhs.gov, or by mail at: U.S. Department of Health and Human Services, 200 Independence Avenue S.W., Room 509F, HHH Building, Washington, DC 20201. Complaint forms are available at: hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination. A person is encouraged to use the online portal to file complaints for faster processing.
POLICY DESCRIPTION:
Nondiscrimination
POLICY #: 608
APPROVED: September 8, 2016
REVISION DATE:
September 16, 2021
September 15, 2022
EFFECTIVE DATE: September 8, 2016
Patients with Special Needs
Policy:
CANM strives to meet all of its patients’ special needs and accommodate the disabled patient.
Procedures:
Should a patient present to CANM and be unable to communicate effectively with the CANM staff or CANM physician due to the patient’s inability to hear, see, speak English, etc., CANM will make available special needs resources for the patient during the clinic visit.
The appropriate confidentiality agreement and/or Business Associate agreement should be obtained.
A listing of available resources is maintained and utilized as needed. When applicable, the resource contact person should be notified at least one day prior to the patient’s scheduled appointment. Also, staff are asked to contact Accounts Payable when the telephone translator service is used.
CANM and all of its programs are accessible to and usable by disabled persons. Access features include convenient off-street parking designated specifically for disabled persons, curb cuts and ramps between parking areas and buildings, and fully accessible offices, bathrooms, public waiting areas, patient treatment areas, and patient examination rooms.
RESOURCE DIRECTORY
FOR
PATIENTS WITH SPECIAL NEEDS
SPECIAL NEED CONTACT
Hearing Impaired App on iPad: AMN Language Services
In-Person Contact: Lora Scott 662-255-9915
Seeing Impaired REACH Center for the Blind
Office: 842-3120
Limited English Proficiency AMN Language Services
Telephone Language Interpreters
1-877-746-4674
POLICY DESCRIPTION: Patients with Special Needs
POLICY #: 606
APPROVED: July 24, 2001
REVISION DATE: May 22, 2003
December 3, 2008
April 8, 2015
September 8, 2016 (form)
May 13, 2021 (form)
March 8, 2022
April 12, 2022
EFFECTIVE DATE: July 24, 2001
Telephone Communication
Policy:
All employees of the Practice shall provide professional, efficient, and courteous telephone communication service to all internal and external customers.
Procedures:
- The person answering the call will identify the Practice site and name. The switchboard will be answered during all normal working hours of the clinic. Calls will be processed following the published clinic schedule; any changes to the schedule should be communicated to the switchboard.
- Calls will be placed to each individual beeper as they come through the communication system in the following situations:
- personal calls (school, familly, etc.)
- patient has no phone or will have no means to be contacted later in the day
- urgent calls, such as chest pain or significant shortness of breath, etc. (placed to the appropriate nurse assigned to the call center)
- Calls for physicians from other physicians will be processed based on the nature of the call.
- Calls will be routed to the appropriate person through opening an episode in the electronic medical record system in the following situations:
- medication refills
- pharmacy reps
- test results
- patients calling to provide information, such as blood pressure checks, etc.
- In the event a transfer is needed, persons answering the call will explain the need to transfer.
- Clinical questions are referred to clinical staff. Clinical triage is performed by nursing staff assigned to take designated physician calls. Based upon medical staff assessment, consideration is given to degree of urgency for the appointment or urgent care.
- Billing calls: Insurance companies are referred to the Account Representative. Irate callers are referred to the Collection Team Leader.
- All personnel will adhere to the patient confidentiality policy regarding the release of confidential patient information via the telephone.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Telephone Communication
POLICY #: 604
APPROVED: July 24, 2001
REVISION DATE:March 19, 2003
December 3, 2008
November 17, 2009
August 6, 2013
EFFECTIVE DATE: July 24, 2001
Written Account Inquiries
Policy:
Written correspondence from patients will be directed to the account representatives for expedient follow-up and resolution.
Procedures:
- Written inquiries will be documented in the note section of the patient’s account to assure a mechanism for logging and tracking the follow-up and resolution.
- If unable to honor the written request or inquiry, guarantors of the account (i.e., patient, responsible party) will be contacted promptly to establish direct communication and inform the patient of the resolution process and procedures.
- Under HIPAA, patients have the right to request that they be communicated with in a certain way or at a certain location. For example, patients may ask to be contacted only at work or by mail. CANM will allow patients the right to request (in writing) receiving communications by alternative means or at alternative locations, and shall accommodate reasonable requests.
References: Restriction Form 3, CANM Policy #762, CANM Policy #764
POLICY DESCRIPTION: Written Account Inquiries
POLICY #: 602
APPROVED: April 19, 2000
REVISION DATE:March 19, 2003
July 22, 2004
September 28, 2006
November 17, 2009
August 7, 2012
July 9, 2020
EFFECTIVE DATE: June 1, 2000
Purchasing
Purchasing Control
Policy:
The purpose of this policy is to provide internal control over the purchasing, authorization and payment processes.
Procedures:
The Purchasing Agent will be responsible for ordering all supplies for all locations.
The purchasing function will begin with a purchase order (P.O.). The Purchasing Agent will issue a P.O. to the appropriate vendor for supplies needed. Capital asset purchases will be approved as follows:
- 1) Executive Director or CFO can approve capital purchases up to $5,000.2) The Executive Committee must approve purchases between $5,000 – $25,000.
- 3) Capital purchases over $25,000 will require a shareholder vote and will be approved by a 66 2/3 % favorable vote.
Pricing – The Purchasing Agent will be diligent in checking prices with available vendors to ensure that CANM receives quality products but at the lowest available price.
Receiving – The person that requested the goods will be responsible for ensuring that orders are complete and accurate. Incomplete or inaccurate deliveries should be reported to the Purchasing Agent and she will follow up with the vendor. Packing slips/delivery tickets should be signed showing that goods were received.
Invoices – The person who issued the Purchase Order will approve all invoices for supplies. The Purchase Order should include location/department that ordered the products to ensure appropriate accounting of the expense. A signature or initials must be on the invoice to show approval for payment. The invoice should be forwarded to the Staff Accountant with related P.O.’s and receiving documents. The Staff Accountant will review P.O.’s to ensure that they match the invoice. Discrepancies will be discussed and resolved prior to paying the invoice. All invoices must contain an approval signature before being paid.
POLICY DESCRIPTION: Purchasing Control
POLICY #: 650
APPROVED: April 19, 2000
REVISION DATE: June 13, 2001
May 21, 2002
July 22, 2004
April 6, 2006
December 3, 2008
September 12, 2012
EFFECTIVE DATE: June 1, 2000
Financial Management
Bank Reconciliation Process
Policy:
The reconciliation of the bank statements must be performed as part of the month-end procedures.
Procedures:
- Each bank statement is reconciled for each bank account.
- There will be no difference between the reconciled bank balance, the general ledger balance, and the Accounts Receivable month-end reports.
POLICY DESCRIPTION: Bank Reconciliation Process
POLICY #: 708
APPROVED: April 19, 2000
REVISION DATE:
EFFECTIVE DATE: June 1, 2000
Budget
Policy:
An operating budget must be developed every year for purposes of communicating short-term operating plans, approving staffing or monetary requests and monitoring performance. The purpose of this policy is to outline the annual operating budget process for the practice.
Procedures:
- The coordination of the annual operating budget will be the responsibility of the CEO.
- Responsibilities include:
a) Coordinate the entire budget process.
b) Gather information from the clinics.
c) Devise revenue budget based on expected volumes of the fee-for-service payments and contractual agreements with others (North MS Medical Center).
d) Develop budget for all expenses: staffing and non-salary expenses.
e) Generate preliminary budget for review.
f) Conduct budget meetings.
g) Finalize budget process as mutually agreed upon in the professional services agreement with NMHS.
- The budget year is October 1 – September 30.
POLICY DESCRIPTION: Budget
POLICY #: 714
APPROVED: April 19, 2000
REVISION DATE: June 13, 2001
July 22, 2004
September 12, 2012
August 5, 2014
December 28, 2023
EFFECTIVE DATE: June 1, 2000
Check Signing
Policy:
All accounts payable and manual checks require authorized signatures. The purpose of this policy is to provide control over the signing of these checks.
Procedures:
Only officers are authorized to sign checks.
POLICY DESCRIPTION: Check Signing
POLICY #: 702
APPROVED: April 19, 2000
REVISION DATE: November 9, 2011
August 11, 2015
EFFECTIVE DATE: June 1, 2000
Deposits
Policy:
All Practice sites will follow appropriate procedures regarding deposit of money received.
Procedures:
The following guidelines should be followed:
For Gloster Creek Village:
- During operating hours all money should be maintained in a lockable drawer that is secure from patients. The drawer should always be locked while unattended.
- The Purchasing Agent will include all money received (from payments and front desk receipts) in a daily deposit. All checks and cash should be prepared for deposit into the bank. A deposit slip should be prepared and checks properly endorsed with endorsement stamp.
- The yellow copy of lock box deposits will be given to the CFO to log deposit.
- The deposit will be made to Cadence bank daily. Any money collected after the daily deposit has been made should be securely stored overnight and deposited in the following day’s deposit. A copy of the deposit slip is given to the CFO.
For Regional Clinics:
The receptionists in the regional clinics will make the deposit when the balance exceeds $500.00 and/or on Friday of each week, regardless of the amount.
POLICY DESCRIPTION: Deposits
POLICY #: 706
APPROVED: April 19, 2000
REVISION DATE: June 13, 2001
July 22, 2004
February 9, 2005
August 9, 2006
December 3, 2008
November 17, 2009
December 12, 2023
EFFECTIVE DATE: June 1, 2000
Month and Year End Closing
Policy:
Timely month-end closing procedures are necessary for the purpose of making timely business decisions based on current operating results.
Procedures:
Procedures:
- Reconcile Operating, Refund and Billing bank accounts.
- Post recurring Journal Entries.
- Reconcile collections per bank account with collections per billing system.
- Generate Financial Statements
- Complete documentation required by Professional Services Agreement contract with NMHS.
• Invoice for professional services & operating expenses
• Statistical Report
• A/R aging by payor
• Revenue adjustments
• Payor Mix
• Expense Budget Comparison
Procedures for year-end closing are the same as procedures for month-end closing.
POLICY DESCRIPTION: Month and Year End Closing
POLICY #: 710
APPROVED: April 19, 2000
REVISION DATE: Oct. 29, 2001
July 22, 2004
August 10, 2005
December 3, 2008
November 9, 2011
December 28, 2023
EFFECTIVE DATE: June 1, 2000
Petty Cash Transactions
Policy:
A petty cash fund will be available in each Practice site to cover small local purchases or expenditures. The amount for each Practice site will be based on need.
Procedures:
- The petty cash will be kept in a designated locked area.
- A Petty Cash Transaction Log (see attachment at right) will be attached to a large envelope and kept with the petty cash.
- All withdrawals will be approved and executed by the designated employee. Each withdrawal is to be recorded on the Petty Cash Transaction Log sheet with the appropriate description. (The account number will be assigned by the CFO.)
- Receipts or invoices from each purchase must be kept in the envelope.
- When fund needs to be replenished, the invoices, receipts, and remaining petty cash should be balanced and a request sent to the Administrative Assistant. Overages/shortages must be reported in writing.
- Petty cash replacements will be returned to the Practice site within a week. The check will be made out to the designated responsible party at each location.
(Amounts: Gloster Creek Village – $300; Starkville – $200, Columbus – $400, Oxford – $200)
POLICY DESCRIPTION: Petty Cash Transactions
POLICY #: 704
APPROVED: April 19, 2000
REVISION DATE: June 13, 2001
July 22, 2004
August 10, 2005
December 3, 2008
September 16, 2010
December 12, 2023
EFFECTIVE DATE: June 1, 2000
Reimbursed Expenses
Policy:
It is the policy of CANM that all reimbursable business expenses of every employee will be submitted utilizing the appropriate form and with sufficient documentation as defined and required by the Internal Revenue Service.
Procedures:
- All business expenses submitted for reimbursement must be substantiated. The following information is required:
a. Date: Date expenses occurred.
b. Receipt: To be reimbursed a receipt must accompany all expenses. Copies of credit card statements or non-itemized credit card receipts are not acceptable documentation.
c. Purpose: Seminars (tuition or fees for CME), travel (i.e., lodging, transportation, mileage, parking, and meals incurred during out-of-town business travel).
- All expenses are to be detailed on the expense report form. The form should be submitted for reimbursement within 30 days of expenditure.
- Each employee must sign and date the expense report form.
- Expense reports are to be submitted to the CFO for appropriate approval. Following approval, expense reports are forwarded to the Administrative Assistant who will issue checks.
- Checks are written and distributed on a weekly basis.
- Travel between CANM locations does not require use of an expense report. Mileage should be sent via email to the Administrative Assistant for reimbursement.
POLICY DESCRIPTION: Reimbursed Expenses
POLICY #: 700
APPROVED: April 19, 2000
REVISION DATE: June 13, 2001
July 22, 2004
August 10, 2005
July 8, 2008 (form)
January 12, 2011 (form)
January 11, 2012 (form)
January 8, 2013 (form)
January 22, 2014 (form)
January 14, 2015 (form)
January 1, 2016 (form)
January 1, 2017 (form)
January 1, 2018 (form)
January 1, 2019 (form)
January 1, 2020 (form)
January 1, 2021 (form)
January 1, 2022 (form)
June 13, 2022 (form)
January 1, 2023 (form)
December 12 , 2023
December 28, 2023 (form)
EFFECTIVE DATE: June 13, 2022
Use Tax
Policy:
Use Tax will be paid by the 15th of the month for invoices received in the prior month.
Procedures:
- All copies of invoices that do not have sales taxes will be kept for future reference.
- Online payment to Mississippi State Tax Commission is made by the 15th of the month following the month in which the invoice was paid (i.e., invoices paid in May would be submitted no later than June 20th).
POLICY DESCRIPTION: Use Tax
POLICY #: 712
APPROVED: April 19, 2000
REVISION DATE: June 10, 2002
December 3, 2008
August 6, 2013
EFFECTIVE DATE: June 1, 2000