Cardiology Associates of North MS

Operating Policies & Procedures

Policy Development

Policy Development - POLICY #: 100
Policy Maintenance - POLICY #: 102

Personnel

Anti-Harassment/Non-Discrimination - POLICY #: 184
Applicant Process - POLICY #: 152
Bereavement Leave - POLICY #: 197
Confidentiality - POLICY #: 150
Computer Network and Internet Access - POLICY #: 182
Cardiology Associates of North MS, P.A. Computer Network and Internet Access Policy
Department of Labor Law Posters
Disaster Planning/Emergency Preparedness - POLICY #: 194
Drug/Alcohol/Tobacco Policy - POLICY #: 186
Family and Medical Leave (FMLA) - POLICY #: 196
Insurance Benefits - POLICY #: 164
Jury Duty - POLICY #: 198
Military Leave - POLICY #: 199
Netiquette - POLICY #: 192
Per Diem Staff - POLICY #: 158
Orientation and Training - POLICY #: 160
Payroll Procedure - POLICY #: 174
Performance Appraisal - POLICY #: 179
Personnel Recordkeeping - POLICY #: 162
Photography/Videography/Audio Recording - POLICY #: 190
PTO - POLICY #: 195
Safety Program - POLICY #: 185
Termination - POLICY #: 180
Working Hours - POLICY #: 154

Appointment Scheduling

Appointment Confirmation - POLICY #: 202
Appointment Protocol - POLICY #: 200

Registration

Identity Theft Prevention (FTC Red Flag Rule) - POLICY #: 259
Patient Account Assignment - POLICY #: 250
Registration – New Patient - Office Services - POLICY #: 252
Registration–Established Patient - Office Services - POLICY #: 254
Patient Check-out - POLICY #: 256
Referral Authorizations - POLICY #: 258

Medical Records

Attending Physician Statements - POLICY #: 304
Authorization for Release Of Medical Information - POLICY #: 302
Charge for Medical Record Copies - POLICY #: 310
Faxing Medical Records - POLICY #: 312
Ownership and Security of The Medical Record - POLICY #: 316
Processing a Subpoena - POLICY #: 308
Recovery Audit Contractor (RAC) - POLICY #: 319
Release of Medical Information - POLICY #: 306
Storage and Retention Of Medical Records - POLICY #: 300

Clinical

Clinical Research -POLICY #: 350
Crash Cart Policy -POLICY #: 378
Drug Sample Documentation -POLICY #: 380
Emergency Response -POLICY #: 366
Informed Consent - POLICY #: 354
Laboratory & Diagnostic Studies - POLICY #: 368
Leaving Against Medical Advice - Against Medical Advice POLICY #: 360
No-Shows - POLICY #: 372
Open Access Policy - POLICY #: 356
Patient Falls - POLICY #: 365
Pharmaceutical & Device Representative - POLICY #: 384 Guidelines
Physician Departure - POLICY #: 385
Precertifications - POLICY #: 352
Prescription Management - POLICY #: 382
Problem Patient Discharge - POLICY #: 362
Referrals to Other Healthcare Providers - POLICY #: 370
Response to Patient Concerns - POLICY #: 364
Treatment of Minors - POLICY #: 358

Billing: Charge Entry & Claim Submission

Cash Drawer Balance - POLICY #: 408
Charge Correction - POLICY #: 412
Charge Entry – Hospital - POLICY #: 410
Charge Entry – Office - POLICY #: 406
Claim Submission - POLICY #: 414
Diagnosis & Procedure Coding - POLICY #: 404
Fee Structure - POLICY #: 400

Billing: Payment Posting & Denials

Billing Statements - POLICY #: 462
Claim Denials - POLICY #: 460
Payment Posting - POLICY #: 450
Payment Posting - Non-sufficient Checks - POLICY #: 456

Billing: Follow-up & Collection

Collection – Time Payments - POLICY #:520
Collection Account Payment - POLICY #: 522
Collection Agency Payment Posting - POLICY #: 524
Collection Agency Policy - POLICY #: 518
Insurance Follow-up - POLICY #: 500
Non-Insured Patients - POLICY #: 501
Patient Balance – Accident - POLICY #: 502
Patient Balance – Bad Address - POLICY #: 512
Patient Balance - Bankruptcy - POLICY #: 506
Patient Balance – Deceased - POLICY #: 510
Patient Balance - Estate - POLICY #: 508
Patient Small Balance Account - POLICY #: 514
Refunds and Credit Balances - POLICY #: 516

Information Systems

Information System Help - POLICY #: 566
Request for Custom Reports - POLICY #: 564
Security Level Designations - POLICY #: 552
System Administration - POLICY #: 550
Downtime Procedures for Epic - POLICY #: 551

Patient Communication

Account Activity Inquiries - POLICY #: 600
Nondiscrimination - POLICY #: 608
Patients with Special Needs - POLICY #: 606
Telephone Communication - POLICY #: 604
Written Account Inquiries - POLICY #: 602

Purchasing

Purchasing Control - POLICY #: 650

Financial Management

Bank Reconciliation Process - POLICY #: 708
Budget - POLICY #: 714
Check Signing - POLICY #: 702
Deposits - POLICY #: 706
Month and Year End Closing - POLICY #: 710
Petty Cash Transactions - POLICY #: 704
Reimbursed Expenses - POLICY #: 700
Use Tax - POLICY #: 712